What are the responsibilities and job description for the IT Desktop Support Analyst position at University of Florida Health?
Job Family: Information Technology
Full/Part Time: Full Time
Shift/Days: Not Applicable
FTE: 1.00
Department: IT- Technical Customer Support
Organization: Shands Teaching Hosp & Clinics
Overview
Join an onsite IT team supporting the technology assets that keep healthcare operations running efficiently.
?? Work Style: Onsite (with some travel needs to other UF facilities) ?? Location: Gainesville, FL?? FTE: Full-Time (1.0 FTE)Provides technical support to end-users by troubleshooting and resolving hardware, software, and network issues to ensure minimal downtime. Involves installing, configuring, and maintaining desktop computers, peripherals, and software applications while assisting users with technical problems and guiding them on IT best practices. Manages user accounts and access rights in line with organizational policies and ensures system security by monitoring and updating antivirus software. Requires documenting support activities, collaborating with IT teams to address complex issues, and performing routine system maintenance to optimize desktop performance.
This position is ideal for someone with experience in warehouse operations, supply chain processes, asset management, and IT equipment handling who enjoys both hands-on work and system administration tasks.Responsibilities
- Provides technical support to end users by troubleshooting hardware, software, and network issues.
- Installs, configures, and maintains desktop computers, peripherals, and software applications.
- Assists users with resolving technical problems and provides guidance on IT best practices.
- Manages user accounts and system access in accordance with organizational policies.
- Maintains system security by monitoring and updating antivirus software.
- Documents support activities and collaborate with IT teams to resolve complex issues.
- Performs routine system maintenance to ensure optimal desktop performance.
Qualifications
Education: College graduate with an AA or AS degree in Computer Science or a related field preferred Required Qualifications• 1 years experience providing technical support for desktop systems
• Knowledge of hardware, software, and network troubleshooting
• Experience managing user accounts and access rights
• Ability to document support activities and collaborate with IT teams
• Familiarity with antivirus software and system maintenance Preferred Qualifications:
- Knowledge of desktop hardware, software, and peripherals in a networked environment required
- Familiarity with healthcare information systems preferred
- Industry-standard technical certifications (A , Microsoft, Asset Management, Apple) required
- Warehouse or supply chain experience.