What are the responsibilities and job description for the Desktop Support Technician position at Ascension Federal Services Inc.?
Desktop Support Technician
Location: Jasper, FL, 32052
Job Description:
We are seeking a skilled Desktop Support/Helpdesk Technician to provide technical support to our employees in Jasper, FL. The ideal candidate will have a strong understanding of computer hardware and software, as well as excellent troubleshooting skills. The Desktop Support Technician will be responsible for installing, maintaining, and troubleshooting desktop systems, printers, and other peripherals. They will also assist with software installations, upgrades, and patches, and provide training and support to end users.
Responsibilities:
- Install, configure, and maintain desktop systems, printers, and peripherals
- Troubleshoot hardware and software issues
- Provide technical support to end users
- Assist with software installations, upgrades, and patches
- Train end users on new technologies
- Document technical procedures and solutions
Requirements:
- 2 years of experience in desktop support or a related field
- Strong knowledge of computer hardware and software
- Excellent troubleshooting skills
- Good communication and customer service skills
- Ability to work independently and as part of a team
- CompTIA A certification is a plus