What are the responsibilities and job description for the Desktop Support Technician position at ADP Workforce Now?
About Evergen: Evergen is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, Evergen is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, IN; Eden Prairie and Glencoe, MN; Neunkirchen, Germany; and Marton, New Zealand.
We are proud to be Great Place to Work® Certified in 2026, reflecting our commitment to creating an exceptional employee experience and workplace culture. Evergen currently has full-time career opportunities available across multiple locations.
Our comprehensive benefits package includes:
- Paid Time Off (PTO)
- 401(k) with company match
- Holiday pay
- Medical, dental, and vision insurance
- Short-term and long-term disability coverage
- Paid parental leave and much more!
Read more about this change and Evergen’s commitment to advancing regenerative medicine here: https://www.linkedin.com/company/evergenbio
RESPONSIBILITIES
- Provides software and hardware support to all on-site and remote employees with a high level of customer service
- Coordinates the setup, configuration, and installation of all laptop and desktop computers and network printers
- Troubleshoots and resolves all hardware and software problems pertaining to company devices
- Installs and supports licensed and internal software and hardware
- Provides access to systems and software through Active Directory accounts
- Triages help desk requests via phone and ticket system in a timely manner and with a high-level of customer service
- Accurately records, updates, and documents requests using the IT service desk system
- Maintains inventory of devices provided by the company with a high degree of accuracy
- Provides additional support for various IT projects
- Other duties as assigned
REQUIREMENTS
Education
- High School Diploma or equivalent
Experience
- 0-3 years of experience in desktop support
Certification
- A or MCP certification preferred
Skills
- Strong verbal and written communication skills.
- Computer software and system troubleshooting
- Customer Service
- Problem solving methodologies
Travel
N/A
SAFETY
Physical Requirement
- Move or lift objects up to 25 pounds
- Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
- Frequent (>75%) fine manipulation using hands and fingers (typing, clicking, etc.)
Working environment
Onsite: Office environment with assigned workstation
This position may require the use of personal protective equipment during various tasks/activities including but not limited to, gloves, masks and safety glasses.
#LI-onsite
Salary : $23 - $27