What are the responsibilities and job description for the Student Health Insurance Manager position at University of Colorado?
Join Our Team and Make a Difference in Higher Education!
At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose.
By joining our team, you’ll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado’s system administration includes 19 units that provide essential services to CU’s campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities.
We believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you’re passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey. Learn more about CU System Administration.
Position Summary:
The Student Health Insurance Manager manages student health insurance programs and the affiliated vendors across the University of Colorado (CU) campuses. This position is expected to form and maintain positive and collaborative relationships with vendors and counterparts at each campus location. The Student Health Insurance Manager must coordinate requests received and disseminate information appropriately to campus partners to meet departmental goals. This position also provides project management support for the department on an as-needed basis.
This position may be required to work from the Anschutz Medical Campus, as needed.
This role reports to the Senior Assistant Vice President of Health Plan Operations and Compliance and is exempt from the State of Colorado Classified Staff system.
Where You Will Work:
Applicants must be Colorado residents or able to relocate to Colorado within a month of starting employment with University of Colorado System Administration.
Remote – this role is eligible to work remotely within Colorado.
Please note, leadership may adjust in-office work requirements with a minimum of three months' notice before any change can be implemented.
Equal Opportunity Statement:CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. Duties & Responsibilities:
Duties and responsibilities of the position include, but are not limited to:
Student Health Insurance Management
Salary: The anticipated hiring range has been established at $78,000-$83,000.
CU System Administration takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the position, as well as the position’s scope and complexity, internal pay equity and external market value when determining a salary level for potential new employees.
Benefits: With our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness.
For more information on benefits programs, please review our Comprehensive Benefits Guide.
Access our Total Compensation Calculator to see what your total rewards could be at CU. (This position is a University Staff position)
Qualifications:
Minimum Qualifications:
Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications. You must meet all minimum requirements listed at the time of application to be considered for this role.
To be successful in this position, candidates will need the following:
For full consideration, please attach the following as separate documents to your application:
Per the Colorado Job Application Fairness Act, you are not required to provide your date of birth, dates of school attendance, or dates of graduation on your resume or cover letter. If an application requires additional materials, such as a transcript or certification, you may redact identifying information relating to your date or birth, dates of school attendance, or dates of graduation.
When to Apply:For full consideration completed applications must be submitted by Monday, December 1st. Reference checking is a standard step in our hiring process. You may be asked to provide contact information, including email addresses, for up to five references as part of the search process for this position. *Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered.*Sponsorship Statement:We are unable to sponsor applicants for work visas for this position.Background Check Statement:The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial history, motor vehicle history and/or fingerprinting background check. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.ADA Statement:We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: systemhr@cu.edu.
University Staff
Job Category
Human Resources
Primary Location
Denver
Department
S0001 -- System Administration
Schedule
Full-time
Posting Date
Nov 25, 2025
Unposting Date
Dec 2, 2025, 6:59:00 AM
Posting Contact Name
systemhr.recruiting@cu.edu
Posting Contact Email
systemhr.recruiting@cu.edu
Position Number
00001106
At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose.
By joining our team, you’ll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado’s system administration includes 19 units that provide essential services to CU’s campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities.
We believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you’re passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey. Learn more about CU System Administration.
Position Summary:
The Student Health Insurance Manager manages student health insurance programs and the affiliated vendors across the University of Colorado (CU) campuses. This position is expected to form and maintain positive and collaborative relationships with vendors and counterparts at each campus location. The Student Health Insurance Manager must coordinate requests received and disseminate information appropriately to campus partners to meet departmental goals. This position also provides project management support for the department on an as-needed basis.
This position may be required to work from the Anschutz Medical Campus, as needed.
This role reports to the Senior Assistant Vice President of Health Plan Operations and Compliance and is exempt from the State of Colorado Classified Staff system.
Where You Will Work:
Applicants must be Colorado residents or able to relocate to Colorado within a month of starting employment with University of Colorado System Administration.
Remote – this role is eligible to work remotely within Colorado.
Please note, leadership may adjust in-office work requirements with a minimum of three months' notice before any change can be implemented.
Equal Opportunity Statement:CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. Duties & Responsibilities:
Duties and responsibilities of the position include, but are not limited to:
Student Health Insurance Management
- Serves as the on-campus representative for student health insurance.
- Manages and responds to student and parent requests and inquiries related to medical and dental insurance plans and student health insurance policies and procedures.
- Researches, responds to inquiries, and educates students about the mandatory insurance coverage, deadlines for compliance, application forms, the waiver and appeals processes, etc. through counseling sessions.
- Develops and maintains appropriate relationships with counterparts at each campus to streamline processes and meet stakeholder needs.
- Creates and transmits eligibility files as necessary using Microsoft Excel and insurance administrators’ websites.
- Creates and transmit waiver files as necessary for the Bursar’s Office
- Reconciles student campus billing with carrier invoices.
- Administers waiver process for students electing other health insurance coverage.
- Updates the SHIP website appropriately in advance of each waiver period (3 times yearly) and as needed due to new policy approvals or updates.
- Processes waiver appeals.
- Presents on the SHIP and yearly changes to campus staff and faculty groups and monitors potential campus change that would affect student SHIP eligibility.
- Acts as liaison between the CU AMC SHIP Office and student groups.
- Directs creation or creates any necessary communication pieces to advertise SHIP changes.
- Serves as backup for the CU Denver International SHIP Manager.
- Coordinates with the CU Denver International SHIP Manager on student insurance enrollment and waiver processing for international students enrolled at CU AMC.
- Maintains knowledge and experience with all aspects of health insurance offerings, including J-1 and F-1 insurance requirements
- Work with students to answer their insurance-related questions and provide follow-up to ensure compliance.
- Educate through counseling sessions students to ensure knowledge transfer of insurance practices and insights.
- Seasonal outreach and education to other campuses on an as-needed basis.
- Conduct information sessions and orientations for new and returning students regarding their health insurance options and waiver requirements.
- Maintains relationships with the vendors who contribute to the Student Health Insurance plans across the Anschutz Medical and Denver campuses.
- Manages vendor inquiries and responds appropriately.
- Ensures vendors are informed of any relevant information necessary to the work performed on behalf of the campuses, such as: waiver portal and enrollment dates, benefit related issues students may be experiencing, etc.
- Performs necessary vendor and market-related research.
- Uses understanding of CU Health Plan’s insurance contract design to provide clarifications to vendors.
- Serves as point-of-contact for Student Health Insurance as needed.
- Acts as liaison between the CU AMC SHIP vendors and students, providing direction as needed.
- Manages projects on an as-needed basis
- Owns projects from start to finish including, but not limited to:
- Creation of project proposals, strategies, planning and timelines, requirements gathering, scheduling, and facilitating discussions.
- Creates and maintains documentation of roles, responsibilities, and stakeholders
- Creates project communication plans (updates, etc.) reflecting audience, frequency, review by, and execution dates, and adheres to schedule.
- Documents procurement processes [Documented Quotes (DQ), Request for Proposals (RFP), Purchase Orders (PO), etc.] in relation to assigned projects.
- Manages project plans and hold resources accountable for on-time task completion.
- Monitors project scope within weekly status meetings to include providing minutes and status reports.
- Performs other duties and special projects as assigned.
Salary: The anticipated hiring range has been established at $78,000-$83,000.
CU System Administration takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the position, as well as the position’s scope and complexity, internal pay equity and external market value when determining a salary level for potential new employees.
Benefits: With our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness.
- No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
- Disability, Life, Vision Insurance options.
- Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
- Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
- Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.
- 6 weeks of parental leave to adjust to the joys of parenthood.
- A tuition benefit program for you and/or your dependents.
- Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.
- Many additional perks & programs with the CU Advantage.
For more information on benefits programs, please review our Comprehensive Benefits Guide.
Access our Total Compensation Calculator to see what your total rewards could be at CU. (This position is a University Staff position)
Qualifications:
Minimum Qualifications:
Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications. You must meet all minimum requirements listed at the time of application to be considered for this role.
- Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis).
- Five (5) years of experience working within the health insurance industry and/or with health benefits.
- Bachelor’s or post-baccalaureate degree from an accredited institution of higher education in business, human resources, or field of study related to the work performed.
- Seven (7) years’ of health insurance experience, as indicated above.
- One (1) year of experience in a team lead or supervisory role, which may include assigning and reviewing the work of others, providing guidance to internal and external team members, and/or assisting management with performance reviews (this requirement may be substituted by formal leadership training).
- Experience with the Family Educational Rights and Privacy Act (FERPA) and the Health Insurance Portability and Accountability Act (HIPAA).
- Experience working with student health insurance programs.
- Experience working with or in an institution of higher education.
- Excel and enrollment management database experience.
- Experience utilizing industry standard project management tools.
To be successful in this position, candidates will need the following:
- Knowledge of all aspects of health insurance offerings, including policy review, underwriting, compliance, utilization management processes, claims and billing, industry trends, and healthcare analytics.
- Knowledge of the Affordable Care Act (ACA) and application to student health insurance.
- Exceptional oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly
- Exceptional organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions
- Exceptional Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
- Exceptional interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
- Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems
- Ability to skillfully educate students about the student health insurance program.
- Ability to complete thorough and accurate research and appropriately apply to projects assigned.
- Ability to think critically and act strategically.
- Ability to operate successfully with limited direction from superiors.
For full consideration, please attach the following as separate documents to your application:
- A cover letter identifying the job specific minimum qualifications you possess
- A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.
Per the Colorado Job Application Fairness Act, you are not required to provide your date of birth, dates of school attendance, or dates of graduation on your resume or cover letter. If an application requires additional materials, such as a transcript or certification, you may redact identifying information relating to your date or birth, dates of school attendance, or dates of graduation.
When to Apply:For full consideration completed applications must be submitted by Monday, December 1st. Reference checking is a standard step in our hiring process. You may be asked to provide contact information, including email addresses, for up to five references as part of the search process for this position. *Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered.*Sponsorship Statement:We are unable to sponsor applicants for work visas for this position.Background Check Statement:The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial history, motor vehicle history and/or fingerprinting background check. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.ADA Statement:We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: systemhr@cu.edu.
University Staff
Job Category
Human Resources
Primary Location
Denver
Department
S0001 -- System Administration
Schedule
Full-time
Posting Date
Nov 25, 2025
Unposting Date
Dec 2, 2025, 6:59:00 AM
Posting Contact Name
systemhr.recruiting@cu.edu
Posting Contact Email
systemhr.recruiting@cu.edu
Position Number
00001106
Salary : $78,000 - $83,000
