What are the responsibilities and job description for the Computer Support Tech-Help Desk Analyst (Temp) position at University of Alabama at Birmingham?
Description
Position Overview
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Provide technical assistance and support for incoming queries and issues related to computer hardware, software, and network. Monitoring help desk phones, e-mails, and other electronic problem reporting mechanisms. Makes sure they are responding appropriately in a precise and timely manner. Implements and installs new computer solutions and contributes to logistical solutions for unit needs. Utilizes Problem Management database to register problems and record most effective solutions. Contributes to departmental training with other staff and supervisor. Able to effectively resolve customer IT needs, record events/problems as well as their resolution in a ticketing system and perform other duties as assigned.
Pay Rate $18.00 an hour
Qualifications
Associate's degree in Information Systems or a related field and two years of related experience. Work experience may substitute for education requirements
Primary Location
: Temporary Services
Job Category
: UAB Temporary Services
Organization
: 114402000 Temporary Services
Employee Status
: Temporary
Shift: Day/1st Shift
Work Arrangement (final schedule to be determined by the department/hiring manager): Onsite
Position Overview
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Provide technical assistance and support for incoming queries and issues related to computer hardware, software, and network. Monitoring help desk phones, e-mails, and other electronic problem reporting mechanisms. Makes sure they are responding appropriately in a precise and timely manner. Implements and installs new computer solutions and contributes to logistical solutions for unit needs. Utilizes Problem Management database to register problems and record most effective solutions. Contributes to departmental training with other staff and supervisor. Able to effectively resolve customer IT needs, record events/problems as well as their resolution in a ticketing system and perform other duties as assigned.
Pay Rate $18.00 an hour
Qualifications
Associate's degree in Information Systems or a related field and two years of related experience. Work experience may substitute for education requirements
Primary Location
: Temporary Services
Job Category
: UAB Temporary Services
Organization
: 114402000 Temporary Services
Employee Status
: Temporary
Shift: Day/1st Shift
Work Arrangement (final schedule to be determined by the department/hiring manager): Onsite
Benefits:
Health Insurance, Vacation & Paid Time Off, Retirement PlanSalary : $18