What are the responsibilities and job description for the Computer Support Tech (Help Desk Analyst) (Temp) position at University of Alabama at Birmingham?
Description
Key Duties/Responsibilities
To provide accurate, timely, and creative solutions to end-user computer and networking problems of
moderate to complex nature to ensure end-user productivity. To perform restorative and maintenance
actions either remotely or at the end user’s location to resolve problems, using basic troubleshooting
and technical skills. To respond to situations where standard procedures have failed in isolating or fixing
problem equipment or software installations, moves and configuration changes. To maintain accurate
information and data regarding end-user issues within the tracking system and according to policies and
standards. This position will commit to fostering an environment of heightened security following
Information Technology Security Policies and participating in security training, such as Health Insurance
Portability & Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an
annual basis.
Key Duties/Responsibilities
Is assigned and appropriately resolves open incidents, requests and tasks within the required SLA.
Performs device imaging.
Configure Laptops, Desktops and Printers
Installs, configure and upgrades applications, other assigned hardware, software, applications and peripherals.
Add, move and/or replace workstations, printers, PCs, laptops and other computer equipment as assigned.
Provide onsite and/or remote assistance to equipment users.
Occasional after-hours support will be necessary.
Expertise managing multiple priorities simultaneously.
Manage assigned projects to deliver services in accordance with established objectives
Highly motivated and desire to continually learn new technologies.
Professional and interpersonal communication skills when interacting with others.
Ability to work with or without supervision.
Maintain positive communications with all team members, clients, and volunteers.
Ability to perform physical activities such as, but not limited to, lifting heavy equipment (up to 50lbs.), bending, standing, crawling, and walking
Respond to inquiries from staff, service providers, site personnel and outside vendors and provide technical assistance and support in a timely manner
This role contributes to the team in an effort to share knowledge, document procedures and SOPs and provide training where required
Qualifications
Associate's degree in Information Systems or a related field and one (1) year of related experience required. Work experience may substitute for education requirement.
Primary Location: Temporary Services
Job Category: UAB Temporary Services
Organization: 114402000 Temporary Services
Employee Status: Temporary
Shift: Day/1st Shift