What are the responsibilities and job description for the Technology Support Specialist, SPHHP Business Operations position at University at Buffalo?
The Technology Support Specialist role is to plan, design, develop, and launch efficient information systems and operations systems in support of core the School of Public Health and Health Professions (SPHHP) organizational functions. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues to maximize the benefit of IT systems investments. Another role is to ensure the stable operation of the in-house computer software systems and network connections. The person will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion and provide end user training where required. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment.
Reporting to the SPHHP IT Director, and working closely with the FPMO, UBIT/HSIT, University Police, and other campus partners, the incumbent coordinates service requests, resolves large scale technical issues, and provides end-user technology support for both individuals and classrooms. The role serves as a customer-focused operational hub, connecting constituents with the resources and services needed to support the school’s technical needs.
The successful candidate will be solution-focused, service-oriented, highly organized, proactive, and capable of managing multiple priorities while delivering responsive and effective support in a dynamic academic environment.
Key Responsibilities
Reporting to the SPHHP IT Director, and working closely with the FPMO, UBIT/HSIT, University Police, and other campus partners, the incumbent coordinates service requests, resolves large scale technical issues, and provides end-user technology support for both individuals and classrooms. The role serves as a customer-focused operational hub, connecting constituents with the resources and services needed to support the school’s technical needs.
The successful candidate will be solution-focused, service-oriented, highly organized, proactive, and capable of managing multiple priorities while delivering responsive and effective support in a dynamic academic environment.
Key Responsibilities
- Use and Support Enterprise IT Management Tools
- Maintain and configure tools such as Lansweeper, SCCM, Jamf, Windows Defender, Bomgar/BeyondTrust, Box, and related UBIT-provided tools.
- Understand how these tools fit into SPHHP operations.
- Train other IT staff when new tools are introduced.
- Ensure Reliable IT Operations
- Maintain availability of applications and infrastructure.
- Develop procedures for ongoing server and systems management.
- End-User Technology Support
- Serve as a point of contact for faculty, staff, and students seeking technology assistance.
- Provide advanced support for hardware, software, printers, mobile devices, and related technologies.
- Coordinate and track technology service requests with SPHHP Technology Services, UBIT, vendors, and other support providers.
- Support workstation deployments, onboarding, offboarding, office moves, equipment replacement, and technology asset management.
- Provide classroom, conference room, and event technology support, including instructional technologies, audiovisual systems, presentation technologies, lecture capture, setup, testing, and troubleshooting.
- Customer Service and Operational Coordination
- Serve as a central service resource for faculty, staff, students, and visitors.
- Track open requests and ensure timely resolution.
- Maintain operational documentation and reporting.
- Support meetings, events, and special projects requiring facilities or technology resources.
- Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
- Being a part of the University at Buffalo community.