Support Services Specialist (Business Services)

Support Services Specialist (Business Services)

Summary:

Performs a variety of clerical and semi-professional tasks in support of the Buffalo and Erie County Workforce Development Consortium, Inc. Assists technical and administrative staff in the provision of all services and support to local businesses. This is an upper level support position. In addition to general clerical skills such as typing, word processing and filing, the position requires a general knowledge of all aspects of departmental management and the use of independent judgement and communications skills in dealing with staff, businesses, job seekers and the general public.

Duties and Responsibilities: (Illustrative Only)

• Circulate and route job orders received from Business Services Specialist to One-Stops, WDC Units, Partner Agencies and other appropriate recipients.
• Develop, disseminate and maintain up to date, comprehensive bank of job orders and appropriate information about each.
• Maintain job orders received from Business Services Specialist, up-date with any changes or new information
• Disseminate and keep track of returned Business Survey information used by the Business Services Unit.
• Assist at Job Fairs and Career Fairs.
• Input information from and about businesses in the One-Stop Operating System (OSOS).
• Prepare and disseminate correspondence, reports, contracts, etc. for the unit.
• Conduct routine correspondence on matters where policies and procedures are well defined.
• Set up and maintain file system and files.
• Answer general questions regarding the Workforce Investment Act and services provided to businesses.
• Provide prompt and courteous quality customer assistance to businesses and staff, direct business customers and others to appropriate staff for information and assistance.
• Participate as a team member in staff meetings and work as a team member in assisting business customers and staff in achieving goals.
• Keep informed of new developments, methods and techniques related to Workforce Investment Act released by USDOL and NYSDOL.
• Assists the Business Services Unit in identifying and developing modules and workshops geared toward meeting the needs of businesses.
• Participate in staff meetings and trainings where appropriate.
• Perform other tasks as assigned, may be assigned other duties, responsibilities, offices, programs and locations based on need.

Qualifications and Basic Requirements:

A) Education and Related Work Experience:

An Associate’s Degree AND two years full-time paid experience in an employment and training or workforce development environment or a related field showing that the candidate has the required skills for the position. OR

Graduation from high school or its equivalent AND four years full-time paid experience in an employment and training or workforce development environment or other related field showing that the candidate has the required skills for the position.

B) Skills, Knowledge and Abilities:

Applicants should possess:

• Proficiency in the use of a computer and Microsoft Word software.
• Proficiency in accessing and searching the Internet for information.

C) Additional Requirements:

• Must have reliable transportation.
• Successful applicants for this position may be required to work flexible hours, which may include some evening hours and Saturdays, as scheduled.
• Prior experience working with culturally diverse customers and staff is desired.

Essential Physical/Mental Functions

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Elements

• Lifting and carrying 15-20 pounds occasionally;
• Pushing and Pulling 15-20 pounds occasionally;
• Ability to stand, walk and sit frequently;
• Ability to speak and hear, both in person and on the telephone frequently;
• Repetitive use of hands to finger, handle, feel and operate standard office equipment frequently;
• Ability to bend, squat, kneel, reach, balance and climb stairs occasionally.
• Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Performing Elements

• Regularly required to use written and oral communication skills
• Organizing and coordinating schedules;
• Read and interpret data, information and documents;
• Analyze and solve non-routine and complex office administrative problems;
• Use math and mathematical reasoning;
• Observe and interpret situations;
• Learn and apply new information or skills;
• Perform highly detailed work on multiple, concurrent tasks;
• Work under intensive deadlines with frequent interruptions;
• Interact with Center directors, managers, staff, customers, the public and others encountered in the course of work;
• Completing written work-related report

Job Type: Full-time

Pay: $47,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $47,000