What are the responsibilities and job description for the IT Help Desk Technician position at UNIVERSAL Technologies?
UNIVERSAL Technologies is seeking an IT Help Desk Technician for an on-site role in Long Island City, NY. May change to a hybrid schedule after 90 days. Candidates with an active LinkedIn preferred. This role provides hands-on technical support for desktop and laptop computers, software applications, peripheral devices, and related technology by responding to high-volume phone and email requests in an IT Service Desk Setting.
WHO WE ARE
UNIVERSAL Technologies is a Women-Owned Business Enterprise (M/WBE) IT consulting firm specializing in providing top-tier technical talent and innovative solutions to public sector and commercial clients. We are committed to delivering excellence, fostering long-term partnerships, and supporting the success of both our clients and our consultants.
WHAT WE OFFER
- Competitive compensation
- Comprehensive benefits
- Professional growth opportunities
- A supportive, people-first environment
- The opportunity to contribute to impactful technology initiatives
MANDATORY SKILLS/EXPERIENCE
- Bachelor’s degree in Computer Science
- Experience with Service Desk ITSM software
- At least 2-4 years of experience handling a high volume of calls in an IT Service Desk environment
- Strong written communication skills for effective email correspondence
- Strong organizational skills and attention to detail for handling complex tasks
- Excellent Microsoft 365 skills, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint
- Proficiency with Windows Operating Systems
- Basic printer support skills
- Strong knowledge of Windows OS troubleshooting
- Ability to work effectively as part of a team
SCOPE OF SERVICES
- Address incoming Service Desk phone and email requests; generate, resolve, and route service tickets
- Perform PC and printer troubleshooting to identify and resolve issues
- Accurately interpret and document information to classify service requests
- Route requests requiring additional approval to appropriate channels
- Configure, deploy, and support computers, peripherals, and software according to established standards
- Troubleshoot hardware and software issues using documentation, online resources, and team collaboration
- Work with Network Infrastructure and Server Support teams to resolve escalated issues
- Coordinate with external vendors to resolve technical problems
- Escalate complex issues to Level III support or management when needed
- Ensure timely ownership, follow-up, and resolution of assigned tickets
- Train and orient staff on best practices for hardware and software usage
- Recommend and perform system upgrades and maintenance
- Follow and enforce IT policies and procedures
- Manage daily work queue efficiently
- Lift and transport computer equipment (desktops, laptops, printers) as needed
- Assist with special projects as assigned
UNIVERSAL Technologies is an equal opportunity employer.
Job Types: Full-time, Contract
Pay: From $30.00 per hour
Application Question(s):
- Are you able to work for UNIVERSAL Technologies directly?
- Do you have experience with Service Desk ITSM software?
- At least 2-4 years of experience handling a high volume of calls in an IT Service Desk environment?
- Do you have excellent Microsoft 365 skills, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint?
- Proficiency with Windows Operating Systems?
- Basic printer support skills?
- Strong knowledge of Windows OS troubleshooting?
Education:
- Bachelor's (Required)
Ability to Commute:
- Long Island City, NY 11109 (Required)
Work Location: In person
Salary : $30