Compliance Operations Administrator

• Coordinate and communicate with various parties, including state regulatory agencies, courts, agents, producers, and underwriting staff to support our underwriting efforts and take appropriate action within designated timeframes.
• Participate in the company operator functions, directing incoming phone calls to appropriate team channels.
• Distribute company mail to appropriate team channels through email and/or hard copy USPOST/FEDEX.
• Receive, review, and process requests for new agent/agency appointments and terminations for the Bail, Surety, and P&C team channels, as well as tracking/recording of Surplus Lines Broker licenses.
• Prepare and assist as requested agent/agency contracts, agreements, and invoices for the Bail team.
• Support the Surety team by processing bond cancellations and notifying agents, principals, and beneficiaries throughout the process.
• Ensure quality and timeliness of response to agent and customer inquiries.
• Ensure electronic and hard-copy files are accurately maintained in accordance with company and regulatory guidelines.
• Retrieve and review property valuation reports to aid in the bond underwriting process.
• Develop personal industry skills and knowledge to meet the company’s culture and expectations of continuous learning and career enrichment.
• Perform or assist with other duties as assigned.

• Minimum high school diploma/GED required.
• Two years of Insurance, paralegal, bookkeeping, or mortgage/real estate background preferred.
• Operational knowledge with the Microsoft Office suite of products and the ability to learn new software as needed.
• Detail-oriented and well-organized with good customer service skills in both written and verbal communications.
• Ability to work in a fast-paced team environment and independently as required.
• Ability to interact collaboratively and collegially with colleagues, agents, and customers in a professional manner.
• Possess or willingness to obtain a Michigan Notary desired.

USIG targets property and casualty insurance for small and medium businesses that are managed in such a way that they deserve to qualify for, and enjoy, the additional advantages in security and coverage offered by an admitted product. We also offer an E&S product for those accounts that may qualify for our admitted market product after a few years of successful operation. We work exclusively with our appointed wholesale General Agents that demonstrate a commitment to professional underwriting practices and have multi-decade relationships with our underwriting teams. USIG incorporates a state-of-the-art risk acceptance process, employing expert underwriting rules, advanced analytics, machine learning, and external data sources to supplement standard risk information. USIG and its insurance entities (Universal Fire & Casualty Insurance Company “UFCIC” and Shield Indemnity Incorporated “Shield”) maintain an AM Best Financial Strength Rating (FSR) of A- (Excellent) and the Long-Term Issuer Credit Ratings (Long-Term ICR) of “a-“. UFCIC also maintains a Demotech Financial Stability rating of A (Exceptional) and is Treasury Listed for surety bonds up to $5.9M. USIG also underwrites the Surety line of business through our admitted company, providing bonds for the Commercial, Contract and Specialty Surety markets. Through our proprietary, cutting-edge portal Bondramp.com, we provide agents at all levels access to a large library of competitively priced commercial and transactional bonds, immediately delivering many bonds upon the Principal’s payment. Conveniently, BondRamp.com and is available 24x7x365 and accessible by computer, tablet, or mobile device. We have corporate offices in Waterford and Grandville, Michigan as well as Dublin, Ohio.