Customer Service & Print Specialist

Position Summary: We are seeking a friendly, dependable, and detail-oriented Customer Service & Print Specialist to join our team. In this customer-facing role, you will assist customers with their printing needs, provide excellent service, process print orders, and ensure projects are completed accurately and on time. The ideal candidate enjoys working with people, is organized, and can multitask in a fast-paced environment.

Essential Job Functions:

1. Operate machinery/equipment used to process mail and other print jobs to send out.
2. Perform all the following functions: sort, fold, hand / machine insert letters and enclosures; process letter retypes and reprints; operate printers, cutters, tabbers and pallet jacks; provide monthly activity reports as requested.
3. Responsible for operating copiers to print necessary documents.
4. Efficiently and accurately pick and pack orders for production and prepare for shipment.
5. Check-in, observe and communicate with team members to assess areas needing assistance.
6. Carry out shipping process and procedures to maintain production efficiencies. Including proper labeling on all shipments.
7. Create, maintain, run shipping records.
8. Operate USPS, UPS, and all shipping systems.
9. Maintain order and inventory accuracy, daily restocking picking inventory. Add, subtract, divide and multiplication utilized.
10. Process publication back-starts and missed copies.
11. Maintain appropriate records and documents to support internal and external audits.
12. Use equipment such as pallet jacks to move large quantities of work.
13. Keep work area clean and organized to facilitate a safe and efficient.
14. Learn and perform all other departmental tasks, as needed to cover for absent team members, during peak workload times, or as otherwise directed by the Supervisor.
15. Regular and reliable attendance at the worksite and adhere to assigned schedule. - this position is not a remote or telecommute position.
16. Adhere to all company and departmental policies and procedures per the guidebook including all safety requirements including all safety guidelines.
17. Utilize electronic time management system to input time, attendance and paid off request.

Education: High school diploma or GED equivalent

Experience:

1. Previous customer service or retail experience preferred.
2. Experience in printing, graphic design, or copy center operations is a plus but not required.
3. Ability to learn print production software and equipment.
4. Excellent attention to detail and organizational skills.
5. Ability to prioritize multiple tasks and work under deadlines.
6. Ability to lift up to 40 pounds and stand for extended periods.
7. Excellent verbal and interpersonal communication skills.
8. Highly organized and possesses strong attention to detail.
9. Demonstrated ability to be customer focused and provide outstanding customer service.

Computer Skills: Minimum intermediate end user of MS Office: Excel, Word, Outlook and PowerPoint. Adobe Acrobat, Adobe Creative Suite, or similar software.

Work Environment & Physical Requirements

Activity

Frequency

Inside Work

C

Outside Work

N/A

Use of Hands/Fingers

C

Lifting/Carrying: 20 Max lbs. Individually

F

Climb- Stairs/Ladders

N/A

Sitting/Workstation

O

Traveling

N/A

Exposure to Hazards

N/A

Excessive Noise

O

Exposure to Temperatures

O

Operate Computer

C

Talk/Communicate

F

Operate Company Vehicles

N/A

Taste/Smell

N/A

Standing/Walking

F

Stoop/Kneel/Crouch/Crawl

N/A

Read/See

C

Operating Company Equipment: Pallet Jack, Postal Systems, Inserters, Folders, Addressing Machines

F

Personal Protective Equipment

C

N/A Not Applicable Activity - Not applicable to this occupation

O Occasionally Position requires this activity up to 0-27% of the time (02.5 or < hrs/day)

F Frequently Position requires this activity up to 27-61% of the time (02.5-5.5 hrs/day)

C Constantly Position requires this activity up to 61-100% of the time (5.5 hrs/day)

Additional Information

Work EnvironmentOpen Warehouse Environment