What are the responsibilities and job description for the Collections Specialist position at Unitek Learning?
Company Description
As a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career.
Job Description
The Collections Specialist is responsible for contacting past students to collect outstanding payments while maintaining a professional and respectful relationship. This role requires strong communication skills, attention to detail, and knowledge of collection laws and company policies.
Key Responsibilities
- Contact past students via phone, email, text or written correspondence to collect overdue payments
- Review student accounts to determine outstanding balances and payment history
- Negotiate payment plans and settlements in accordance with company guidelines
- Update and maintain accurate records of all collection activities
- Follow up on promises to pay and monitor repayment schedules
- Resolve billing disputes and respond to inquiries
- Ensure compliance with all applicable laws and regulations (e.g., Fair Debt Collection Practices Act)
- Escalate unresolved accounts when necessary to third party collection
- Meet or exceed monthly collection targets
Skills & Competencies
- Professional and persuasive communication
- Conflict resolution and negotiation
- Attention to detail
- Emotional intelligence and patience
- Problem-solving abilities
- Ability to work independently and as part of a team
Qualifications
Qualifications & Requirements
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- Previous experience in collections, customer service, or accounts receivable preferred
- Strong verbal and written communication skills
- Ability to negotiate effectively and handle difficult conversations
- Basic computer skills and familiarity with billing or school account systems
- Knowledge of collection laws and ethical standards
- Strong organizational and time-management skills
Additional Information
- Medical, Dental and Vision starting the 1st of the month following 30 days of employment
- 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
- 12 paid Holidays and 2 Floating Holiday
- 401k with company match
- Company Paid Life Insurance at 1x’s your annual salary
- Leadership development and training for career advancement
- Tuition assistance and Forgiveness for you and your family up to 100% depending on the program
Position Status:
Full-time position with responsibilities of approximately 40 hours per week at the institution. This position will be classified as an “At-will”
Physical Factors:
- Standing/Walking: "Must be able to stand or walk for extended periods".
- Sitting: "Must be able to remain in a seated position for extended periods".
- Lifting/Carrying: "Must be able to lift and carry up to [weight] pounds".
- Pushing/Pulling: "Must be able to push or pull objects".
- Reaching: "Must be able to reach overhead or at or below shoulder level