What are the responsibilities and job description for the Collections Specialist position at Insight Global?
We are seeking a detail‑oriented, proactive Accounts Receivable / B2B Collections Specialist to manage a high‑volume portfolio of corporate clients. In this role, you will oversee 300–900 business accounts, drive resolution on past‑due balances, and collaborate cross‑functionally to ensure accurate billing, timely payments, and exceptional client experience. This position is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and can confidently navigate complex financial conversations with professionalism.
Key Responsibilities
- Manage a portfolio of 300–900 B2B clients, ensuring timely communication and follow‑through.
- Collect on past‑due accounts with balances of $10,000 , including high‑profile or sensitive accounts.
- Respond to customer inquiries with urgency and professionalism.
- Escalate issues to appropriate internal teams or leadership when necessary.
- Serve as an escalation point for junior representatives as needed.
- Reconcile complex accounts involving high transaction volume and payment discrepancies.
- Monitor unpaid balances and initiate mechanics lien processes when applicable.
- Multitask across billing issues, purchase orders, ad hoc requests, and client‑specific needs.
- Schedule and lead follow‑up meetings with customers to resolve outstanding issues.
- Collaborate with internal departments to meet portfolio collection targets.
- Apply critical thinking and resourcefulness to solve unique client challenges.
- Perform additional duties as assigned by management.
Required Skills & Experience
- 3 years of experience in Accounts Receivable, Corporate Billing, Collections, or Accounts Payable in a B2B environment.
- Strong proficiency in Microsoft Excel.
- Experience with mechanics liens, including monitoring unpaid balances and filing claims.
- Demonstrated ability to perform account and cash reconciliations.
- Proven B2B collections experience with mid‑ to high‑value accounts.
- Strong communication skills and a professional, solutions‑oriented demeanor.
Nice‑to‑Have Skills & Experience
- Experience working in SAP.
- Background in the construction collections industry.
Why This Role
- High‑impact role: You’ll directly influence cash flow, client satisfaction, and operational efficiency.
- Autonomy & ownership: Manage your own portfolio and build strong relationships with corporate clients.
- Professional growth: Exposure to high‑profile accounts, cross‑functional collaboration, and complex financial problem‑solving.
- Dynamic environment: No two days look the same—ideal for someone who enjoys variety and challenge.
- Industry relevance: Gain valuable experience in lien processes, construction‑related billing, and enterprise‑level collections.