What are the responsibilities and job description for the Collections Specialist position at Green Evans-Schroeder, PLLC?
Collections Specialist (Tempe, AZ)
Green Evans-Schroeder is a fast-growing, nationally recognized law firm with a strong focus on immigration law. We are seeking a client-focused Collections Specialist based in our Tempe, Arizona office. This role is primarily client-facing, managing client accounts, payment plans, and financial communications. This is an excellent opportunity for someone with strong relationship management skills who wants to grow in the legal industry.
MAJOR AREAS OF RESPONSIBILITY
- Manage client accounts, including monitoring balances, assisting with payment plans, and ensuring accurate record-keeping
- Communicate professionally with clients via phone and email regarding account updates, payment confirmations, and billing inquiries
- Support day-to-day financial operations, including processing payments and assisting with reconciliations under the guidance of the finance team
- Hold regular account review meetings with attorneys and support staff to ensure client accounts are up to date
- Maintain organized client records and assist with reporting as needed
- Collaborate with attorneys and the finance team to deliver a high-quality client experience
EXPERIENCE
- 1–2 years of experience in client account management, customer service, or financial administration
- Experience in B2C client interactions preferred
- Exposure to legal or professional services is a plus
- Accounting experience is helpful but not required; focus is on client relationship management
SKILLS AND QUALIFICATIONS
- Languages: Proficiency in spoken and written English and Spanish is required
- Computer Skills: Proficiency in Microsoft Excel and Outlook; comfort learning new software systems
- Education: High school diploma or equivalent required; some college coursework in business, accounting, or related field preferred
- Client Relations: Strong communication skills with the ability to handle client conversations about payments and accounts in a professional, empathetic manner
PROFESSIONAL ATTRIBUTES
- Strong attention to detail and organizational skills
- Eagerness to learn and grow within a legal and client services environment
- Ability to maintain confidentiality and handle sensitive information
- Professional, positive, and client-focused demeanor
- Team player who takes responsibility for work and helps colleagues as needed
WHAT WE OFFER
- Comprehensive training and mentorship from experienced professionals
- Opportunity to grow in client account management and legal industry knowledge
- Supportive team environment in a growing law firm
- Competitive entry-level compensation and benefits
Salary : $25 - $30