What are the responsibilities and job description for the Lead Case Manager - Priority Veteran, Pensacola position at UNITED WAY OF CENTRAL ALABAMA INC?
Job Summary
Oversee day to day responsibilities of assigned Case Managers including supervision, training, and ongoing development of Case Managers. Maintain quality and productivity controls and maintain staff performance benchmark goals. Maintain positive working relationships with referring agencies and other community providers.
Responsibilities
- Provide supervision to Case Managers to ensure veterans and veteran families achieve housing stability.
- Oversee onboarding, training and development of staff to ensure high-quality services are provided to clients in accordance with SSVF grant guidelines and Housing First principles.
- Review and approve team’s documentation including certification, recertification, case notes, and closure goals for completeness, timeliness, and accuracy.
- Facilitate weekly supervision meetings to provide performance feedback, track progress towards goals, and support staff in problem-solving and case staffing.
- Provide crisis intervention and resolve client concerns under direction of Supervisor.
- Ensure consistent contacts are maintained with VA, hospitals, clinics, Vet Centers, homeless shelters and community agencies.
- Ensure case referrals are assigned within program timelines and completed accurately.
- Review Temporary Financial Assistance requests for accuracy and supporting documentation of need for submission.
- Handle client transfers to other SSVF programs.
- Monitor and ensure achievement of monthly Continuous Quality Improvement goals.
- Ensure representation at all local Continuum of Care homeless coalitions.
- Coordinate closely with local HUD-VASH team.
- Ensure relationships with community partners across assigned counties are developed and maintained.
- Manage a small caseload of HUD-VASH clients when needed.
Qualifications
Knowledge/Skills
Case management experience, including knowledge of trauma-informed care and person-first practices
Excellent management, interpersonal and communication skills
Able to have crucial conversations and provide feedback on employee performance
Excellent computer skills to include Microsoft Office suite and Client Management System
Able to work as team member
Familiarity with Housing First, Veteran’s Administration (VA) and/or US Military a plus
Education/ Experience
Bachelor’s degree required; Master’s degree preferred in a social service-related field required
Working Conditions
Services are provided in office, in the community, and in client homes
Some occasional afterhours/weekend work
Travel required
Requirements
Must meet and maintain eligibility requirements to be insured by UWCA’s insurance
Valid Alabama driver’s license
Reliable transportation
Proof of automobile insurance commensurate with State law
Cell phone
Background checks to include criminal record, drug screen & TB testing
Ability to lift 30 lbs.