What are the responsibilities and job description for the Case Manager Opportunities - Pensacola position at United Way of Central Alabama?
Join our mission-driven team in our Pensacola office who are committed to helping veterans and their families achieve housing stability and improved quality of life.
Job Description
United Way of Central Alabama is seeking dedicated professionals to join our Priority Veteran team through the Supportive Services for Veteran Families (SSVF) program at our Pensacola office. We currently have openings for both Case Manager and Lead Case Manager positions. Both roles support veterans and veteran families experiencing or at risk of homelessness through a Housing First approach.
Position 1: Case Manager, Priority Veteran
Position Summary
Provide direct case management services to low-income veterans and veteran families who are homeless or facing eviction. Assist participants in achieving long-term housing stability through assessment, service planning, advocacy, referrals, and ongoing support.
Key Responsibilities
- Conduct client assessments and develop housing stability plans.
- Provide home visits, housing counseling, referrals, advocacy, and crisis intervention.
- Manage a caseload of veteran households, including traditional SSVF, Shallow Subsidy, and HUD-VASH participants.
- Complete eligibility determinations and maintain compliant program documentation.
- Conduct community outreach and maintain relationships with local partners, VA resources, and homeless service providers.
- Participate in team meetings, supervision, and professional development activities.
Qualifications
- Bachelor's degree in Social Work, Human Services, or a related field.
- Minimum one year of case management experience.
- Strong communication, documentation, and organizational skills.
- Experience working with veterans, homeless populations, or housing programs preferred.
Position 2: Lead Case Manager, Priority Veteran
Position Summary
Provide leadership, supervision, and quality oversight for Case Managers while ensuring compliance with SSVF grant requirements and Housing First principles. This position supports staff development, community partnerships, and program performance while maintaining a small caseload when needed.
Key Responsibilities
- Supervise and support Case Managers.
- Facilitate onboarding, training, coaching, and performance development.
- Review case documentation for quality, accuracy, and compliance.
- Monitor productivity goals and Continuous Quality Improvement benchmarks.
- Coordinate with VA partners, housing providers, homeless coalitions, and community agencies.
- Assist with crisis intervention, complex case consultations, and HUD-VASH coordination.
Qualifications
- Bachelor's degree required; Master's degree preferred.
- Minimum two years of supervisory experience.
- Strong leadership, case management, and coaching skills.
- Experience with Housing First, SSVF, veteran services, or homeless services preferred.
Shared Requirements
- Valid driver's license and reliable transportation.
- Ability to travel throughout the service area.
- Ability to meet UWCA insurance requirements.
- Successful completion of background screening, drug screening, and TB testing.
- Ability to lift up to 30 pounds.