What are the responsibilities and job description for the Operations Specialist position at United States Olympic & Paralympic Committee?

Description

Are you mission-driven and passionate about helping others succeed?

Do you strive to lead, follow, and act with integrity?

Are you the one who honors your commitments?

Is building trusting relationships an integral part of why you do what you do?

Do you push limits and challenge the status quo?

If you answered YES, keep reading to discover how you can significantly contribute to Team USA's success!

Here's a Summary Of Responsibilities

Provide direct support to the Operations Department for all program-related functions including the registration of all users of the CSOPTC, assisting the programs staff in developing programs, issuing ID cards through theSYMMETRYand CRM systems, managing the usage of recreational/entertainment equipment, checking out keys for lounges and storage areas for each program and resident sport.Provideprompt and courteous service to all OPTC guests.The right candidate must possess a friendly, courteous demeanor to all guests and fellow team members. Strive to deliver a “wow” factor of hospitality to all guests.

Here’s How You’ll Have An Impact

Run the Athlete Center Registration Desk.
Greet and register all training center guests, including verifying signatures on all formsvia theonline paperworksystemand verifying participants are at least 18 years old, making sure thatbirthdatesare present on paperwork to avoid duplicating records in the CRM computer system,verifying SafeSportand Background checkcompletion dates are entered when applicable,issuing ID cards to all guests residing in athlete center, giving informative orientation on policies and procedures for the CSOPTC.Maintain clean work area.
Enter all biographical data on everyone that comes through the training center into the CRM computer system. Accuracy is of utmost importance in that several USOPC departments use this information as a main resource for reports and mailings. Adjust rooming assignments and add unexpected program participants in the CRM system to programs through the direction of Operations Coordinators.
Offer support and respond to inquiries and requests for information from athletes, coaches, sports administrators, visiting dignitaries, and OPTC visitors.Listen and extend assistancein order toresolve programs such as insufficient heating or air conditioning, toiletries in dorm rooms, arrival/departure date discrepancies, etc.
Answer telephones and direct inquiries to the appropriate department using a positive and clear speaking voice. Listen to and understand requests and respond with appropriate action. Take messages and distribute them to the participant or the coordinator of the program. Update “frequently called phone number” list for the entire department as necessary.
Coordinate check-ins and check-outs with housekeeping services to allow adequate time for the housekeepers to prepare rooms for new arrivals.
Run checkout report as needed. Credit IDs to participantswhen checkingout ofprogramsupon departure. Delete records fromSymmetry, CRM, and program folder.
Perform roving patrol duties within the Athlete Center. Check all doors, windows,and office areas at the beginning of shift and as appropriate thereafter to ensure they are secure from unauthorized entry. During rounds, check and evaluate facility for safety concerns as well as generate work orders for repair and maintenance as necessary.
Make sound decisions based on immediate circumstances.Remain calm and alert, especially duringemergencyand/or heavy CSOPTC activity,and resolve complications for guests promptly.Report critical incidents to theOperationsManagerand/or CSOPTC Leadership.
Investigate all accidents/incidents occurring during appointed shift, complete accident/incident reports as appropriate, and make necessary notifications according to established procedures. Complete shift report and submit via email to CSOPTC Operations staff,including OperationsManagerand full shift report distribution list
Monitor and operate fire alarm system and investigate alarms as indicated by Security.
Assistall residentsduring emergency evacuation procedures and coordinate with first responder personnel as necessary.Remain calm and alert.
ContactCSOPTC Transportation to coordinate any adjustments or new requests for the arrival/departure schedule, aschanges can affect the size of the vehicle required for atransportation shuttle.
Check out meeting room keys to athlete study hall, coaches work room,and CSOPTC meeting rooms and duplicate dorm room keysifa guest is locked out.
Contact Sports Medicine in the event of emergency,following established procedures.
Report any maintenance problems to theappropriate party depending on time of incident, for necessary next steps.
Monitor participant behavior in the athlete center and report any concerns to the Operations Coordinator, Manager,and/orCSOPTC leadership.
Answer and investigate inquiries from the Security department in reference to theSymmetrycomputer systemas needed.
Assist Operations staff with projects as assigned.Perform other duties as assigned.

Here are the skills and experience you'll need to be effective:

High School Diploma or equivalentrequired
Some college orBachelor’sdegree preferred
First Aid,CPR, and/orAED certifications preferred
3yearsofexperience in a sport-related field, preferably in a service-related position
Excellent written and oral communication skills
Computer literate including Windows,Word, Publisher, Excel, etc.
Ability to work independently of direct supervision
Skill in data entry, including high attention to detail and ability to maintain data integrity and privacy

Here Are The Tools, Equipment, & Conditions

Office environment on multi-building site
Non-traditional work hours required, including early mornings, nights, weekends, and holidays
Prolonged use of hands/arms
Requires frequent standing and movement throughout the athlete center area
Extended hours working without direct supervision
Regular attendance at work is an essential job function

Here's Where You'll Work

Colorado Springs Olympic & Paralympic Training Center

Here's Some More Information You Need To Know

Hiring pay range $17.00 - $19.00 per hour.
This Part-Time, Non-Exempt position is intended to work 20 hours per week.
Bonus: This position will be eligible for the Annual Incentive Award Program, which has a 5% target. The USOPC may change or eliminate this program at any time at its sole discretion.

This job posting will close 12:00pm MT on 5/26/2026

Salary : $17 - $19

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