Help Desk Analyst

Position:
Help Desk Analyst

Location:
Onsite – Franklin or Madison County, OH

Interview Mode:
Onsite (location TBD after screening)

Openings:
2 positions

Key Responsibilities:

• Monitor, maintain, and troubleshoot daily
  Citrix and VDI environments
• Manage
  Active Directory, GPO settings, and Windows 11
  systems
• Support and maintain
  Virtual Desktop Infrastructure (VDI)
  setups
• Design and implement
  platform security
• Provide end-user and infrastructure support
• Participate in system upgrades and documentation maintenance

Required Skills:

• 3 years managing
  Citrix systems, VDI, and related technologies
• 3 years designing and implementing
  platform security
• 3 years with
  Windows 11, Active Directory, and GPO
• Experience with
  ServiceNow ITSM
• Some exposure to
  Chromebooks
  is a plus

Salary : $90,000 - $120,000