What are the responsibilities and job description for the Help Desk Analyst position at Info Origin Inc?
Position Title: Help Desk Analyst
Location: Franklin or Madison County.
Position Type: Onsite
Interview Process: In Person Only
Required/Desired Experience:
- Manage clients or their own company Citrix systems, VDI and its other technologies.
- Checking and controlling the server and offering solutions to its problems.
- Supporting and preserving the Virtual Desktop setup of the institution, which includes VDI, and others.
- Help in organization and management of the business applications.
- Determining the increased cases received by the IT Helpdesk.
- Improving and adjusting the Virtual Desktop system.
- Design and implement platform security.
- Taking part in upgrading and updating the system's applications, installing it with up-to-date descriptions.
- Should strengthen the apps, the Windows server, and the principal operating system.
- Providing technical assistance for all the servers, desktops, and services that apply business.
- Taking full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop
- Very extensive knowledge with Windows 11, active directory, GPO settings.
- Have some knowledge with Chromebooks.
Job Type: Contract
Pay: $30.00 per hour
Expected hours: 40 per week
Experience:
- Citrix systems, VDI and its other technologies.: 2 years (Required)
- Improving and adjusting the Virtual Desktop system.: 2 years (Required)
- Design and implement platform security.: 2 years (Required)
- Windows server, and the principal operating system.: 2 years (Required)
- Windows 11, active directory, GPO settings.: 2 years (Required)
Work Location: On the road
Salary : $48,000 - $64,000
