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Description
We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.
Responsibilities:
Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.
Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.
Manage and support APIs to maintain consistent business data flow.
Utilize Kepware to enable effective data communication across manufacturing systems.
Provide expertise in discrete manufacturing processes to optimize production workflows.
Ensure accurate product genealogy and traceability through detailed record-keeping.
Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.
Collaborate closely with production, quality, and IT teams to drive continuous improvements.
Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
Requirements
Hold a bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related field.
Possess at least 3 years of experience in IT support and troubleshooting within a discrete manufacturing environment.
Demonstrate proficiency with the Tulip platform, Kepware, and general IT troubleshooting, including knowledge of server systems.
Exhibit a strong understanding of discrete manufacturing processes and principles of product genealogy and traceability.
Showcase excellent analytical and problem-solving abilities to address technical issues effectively.
Have expertise in Active Directory, Windows 10, and basic troubleshooting techniques.
Be skilled in managing service desk tickets and resolving Windows-related issues.
Familiarity with APIs and web services is essential for supporting data integration needs.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Description
We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.
Responsibilities:
Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.
Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.
Manage and support APIs to maintain consistent business data flow.
Utilize Kepware to enable effective data communication across manufacturing systems.
Provide expertise in discrete manufacturing processes to optimize production workflows.
Ensure accurate product genealogy and traceability through detailed record-keeping.
Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.
Collaborate closely with production, quality, and IT teams to drive continuous improvements.
Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
Requirements
Hold a bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related field.
Possess at least 3 years of experience in IT support and troubleshooting within a discrete manufacturing environment.
Demonstrate proficiency with the Tulip platform, Kepware, and general IT troubleshooting, including knowledge of server systems.
Exhibit a strong understanding of discrete manufacturing processes and principles of product genealogy and traceability.
Showcase excellent analytical and problem-solving abilities to address technical issues effectively.
Have expertise in Active Directory, Windows 10, and basic troubleshooting techniques.
Be skilled in managing service desk tickets and resolving Windows-related issues.
Familiarity with APIs and web services is essential for supporting data integration needs.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
