What are the responsibilities and job description for the INFORMATION TECHNOLOGY (IT) OPERATIONS MANAGER position at United Midwest Savings Bank?
About UMWSB:
We are not your typical bank, and we like it that way. Our four business pillars, SBA Lending, Consumer Lending, Mortgage Lending, and Deposit Banking allow us to attract unique candidates of all experience levels to join our growing team.
What We Stand For
Our products, services, and expertise have the feel of a small community bank, but the reach of a national brand. We at United Midwest Savings Bank are proud of the responsible, ethical manner in which our company has operated since its opening. We realize our success is a direct result of meeting our customer's needs and we continue to operate with your interests as our guide.
Employment Type: Full-Time, Exempt
Location: Westerville, OH
Reports to: Chief Information Officer
Position Summary:
The IT Manager will manage the internal IT staff and managed service provider(s) overseeing day-to-day operations and project initiatives involving on-premise and cloud-based infrastructure services and IT systems. This individual will report directly to the CIO and be responsible for keeping the senior leadership team aware through formal reporting and meetings. Maintains a comprehensive understanding of the bank's IT readiness and provides support for mission-critical initiatives.
Responsibilities:
- Infrastructure Management: Oversee daily IT operations, ensuring system reliability, performance, and uptime across infrastructure and applications.
- Team Leadership: Lead and develop the IT staff, including staffing, performance management, and workload prioritization.
- Process Improvement: Develop, document, and enforce IT policies, standard operations procedures, and best practices.
Education and Experience:
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field, plus a minimum of 8 years of professional experience, including 2-3 years in a supervisory or management role; or an equivalent combination of education and experience.
- Advanced networking certifications preferred.
- Extensive experience required managing teams and with responsibility for completing complex deployment projects within budget and on specific timelines.
- Experience designing and/or troubleshooting cloud and on-premise infrastructure problems and providing superior customer service.
- Experience managing and supporting Microsoft office 365 environments.
- Experience working with network monitoring systems or equivalent experience.
- Detailed understanding of IP addressing, IP routing protocols, Internet technologies and standards, Internet security issues, circuit technologies, communications engineering standards, web and network access technologies, computer office software suites.
- Experience of successfully working in and contributing to a workplace team environment.
- Excellent time management skills establish priorities and meet deadlines.
- Basic Office Machine Operation Skills, Printers, Scanners, Copiers, Fax, postage machine, etc.
Featured benefits
- Paid Time Off (PTO)
- Medical / Dental / Vision
- 401K
- Paid Family Leave
United Midwest Savings Bank is an Equal Opportunity Employer.