Information Technology Manager

Summary: The IT Manager is responsible for the overall performance, security, and maintenance of the firm’s technology infrastructure across multiple offices. This role ensures that systems, hardware, and software function reliably to support the design and business operations of the firm. The IT Manager serves as both a technical expert and a trusted partner to staff—balancing proactive systems management with approachable, service-minded support.

Essential Duties and Responsibilities include the following, but are not limited to:

Network & Infrastructure Management

• Maintain Active Directory user, computer, and resource accounts.
• Configure and manage Group Policies within Active Directory.
• Oversee network switches, Wi-Fi infrastructure, and security cameras.
• Monitor and maintain file storage systems; archive closed projects.
• Manage server and file backups, including restoration as needed.
• Administer Microsoft Exchange environment and SharePoint repository.
• Administer corporate intranet.
• Administer network security systems and endpoint security software (ESET).
• Respond to security alerts and potential cybersecurity issues.
• Manage domain registrations, DNS records, and SSL certificates.
• Coordinate annual cyber insurance renewals and periodic penetration tests.

Hardware Management

• Configure, reconfigure, and deploy laptops, desktops, and mobile devices.
• Support and maintain conference room and AV technology.
• Diagnose and resolve hardware and software issues promptly.
• Oversee maintenance and repair of printers, plotters, and peripherals.
• Maintain an inventory of peripheral equipment (keyboards, mice, headsets, etc.).
• Assist with workstation setup and office moves.

Software Management

• Manage licensing and renewals for all firm software; ensure compliance.
• Conduct annual renewals and audits of software agreements.
• Install and maintain key titles, including Windows Server, Windows 11, MacOS, Revit, AutoCAD, Bluebeam, and Adobe Creative Suite.
• Coordinate with managed service provider for updates and automation.

Technology Contracts & Vendor Management

• Oversee budgets, contracts and vendor relationships for:
  • Servers and workstations
  • Internet services
  • Managed services
  • Printers/plotters
  • Communications
  • AV systems
  • Software
• Monitor service levels, contract renewals, and billing accuracy

Staff Support & Training

• Support new hire onboarding and departing employee offboarding.
• Provide one-on-one and group training on firm software and best practices.
• Respond promptly and patiently to technology questions from staff.
• Maintain user accounts for Autodesk, Adobe, Bluebeam, Zoom, Enscape, SketchUp, and others.
• Assist with technology setup for firm events, presentations, and client meetings.

Education and/ or Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5–7 years of progressive experience in IT systems or network administration, preferably in a professional services or design environment.
• Strong technical knowledge of Microsoft Server environments, Active Directory, and VMWare.
• Familiarity with architecture and design software (Revit, AutoCAD, Bluebeam) preferred.
• Demonstrated success managing vendor relationships and technology budgets.
• Proven ability to translate technical language into clear, accessible communication.

Other Skills and Abilities

• Service-Oriented Mindset: Approachable, responsive, and solutions-focused; enjoys helping others succeed.
• Collaborative Communicator: Builds strong relationships across departments; partners effectively with designers, operations staff, and leadership.
• Analytical Thinker: Uses logic and structure to troubleshoot and improve systems.
• Adaptable & Resourceful: Comfortable balancing urgent issues with long-term planning; thrives in a fast-paced, project-based environment.
• Detail-Oriented: Ensures systems, renewals, and documentation are accurate and current.
• Continuous Learner: Stays current with emerging technology, security standards, and best practices.
• Trusted Steward: Maintains confidentiality and integrity when managing sensitive information or user data.