Director of Community Outreach and Family Experience

Admissions Leadership:

• Collaborate and evaluate admissions activities for United Hebrew, Willow Gardens, and Willow Towers.
• Ensure compliance with NYS DOH regulations and internal policies.
• Develop strategies to optimize census and streamline admissions processes.
• Conduct family meetings and facility tours, providing education on services and care options.
• Oversee accurate and timely completion of admission documentation and reporting.

Community Outreach & Relationship Management:

• Build and maintain referral relationships with hospitals, physicians, case managers, and community organizations.
• Represent United Hebrew through presentations, hospital visits, and networking events.
• Collaborate with marketing to enhance visibility and promote our reputation for excellence.

Resident & Family Experience:

• Serve as the primary liaison for residents and families during the admissions process.
• Anticipate and address needs, resolving concerns with empathy and professionalism.
• Coordinate move-ins to ensure smooth transitions to campus life.

Organizational Support:

• Assist with event planning, outreach programs, and community engagement initiatives.
• Maintain confidentiality and adhere to HIPAA and DOH requirements.
• Contribute to continuous process improvement within the admissions department.