General Manager

General Manager

Moreno Valley, CA

Job Description

Purpose and Scope:

General Manager is responsible for the overall operation and financial performance of the warehouse by providing strategic direction and leadership for all activities associated with shipping, receiving, warehousing, and inventory management. This role establishes objectives, goals, strategies, and performance measures, drives continuous improvement initiatives, and develops innovative solutions to consistently meet and exceed customer expectations.

Responsibilities:

• Lead the development of a high-performance work environment.

• Manage all warehouse activities, including receiving, storage, picking, and shipping of materials.

• Review, analyze, modify, and implement efficient and effective processes, policies, and procedures.

• Implement and manage KPI measurements, including labor control, inbound/outbound metrics, and inventory accuracy.

• Ensure the physical condition of the warehouse and all equipment is properly maintained.

• Effectively manage the operating budget and P&L.

• Partner with Engineering to implement and maintain proper warehouse layout and product placement.

• Conduct quarterly and/or annual physical inventories and provide detailed inventory reports.

• Partner with customers to maintain a high level of customer satisfaction through consistent communication and timely follow-up on concerns and requests.

• Identify, document, and implement continuous improvement opportunities.

• Maintain working knowledge of all operating systems related to the area of responsibility.

• Hire, train, supervise, motivate, and develop warehouse staff; manage schedules and workflow.

• Assign duties, monitor quality of work, and ensure staff compliance with organizational policies, procedures, and government regulations, including TAPA, AIB, and OSHA.

• Stay informed on team activities, identify problem areas, and take corrective action as needed.

• Perform other related duties as assigned by management.

Requirements

Skills / Qualifications:

• Strategic thinking and planning skills.
• Understanding of budget management and financial monitoring.
• Excellent leadership skills, including goal setting, motivating, training and mentorship.
• Exceptional interpersonal and communication skills, including writing, speaking and active listening.
• Effective conflict resolution and problem-solving skills.
• Good organization and time management.
• Comfortable in a fast-paced or high-pressure environment.
• In-depth knowledge of the industry.

Job Competency / Qualifications

Education/ Training:

• Bachelor's degree in business administration, Economics, Finance, Logistics or Transportation.
• Master of Business Administration or another relevant master’s degree is an added advantage.

Technical Requirements:

• High proficient in MS Office, Excel, Word, and PowerPoint.
• Experience with labor/workforce management and warehouse management systems (i.e. SAP, Red Prairie, Manhattan, JDA, etc.

Experience:

• Minimum 10 years of management experience in Third Party Logistics (3PL) required.