What are the responsibilities and job description for the Account Manager position at UNIS?
Overview
UNIS is seeking a customer-focused Account Manager to serve as the primary connection between assigned customers and warehouse operations. You will coordinate daily logistics needs, maintain accurate documentation, and help deliver a reliable, high-quality customer experience in a fast-paced environment.
Responsibilities
UNIS is seeking a customer-focused Account Manager to serve as the primary connection between assigned customers and warehouse operations. You will coordinate daily logistics needs, maintain accurate documentation, and help deliver a reliable, high-quality customer experience in a fast-paced environment.
Responsibilities
- Serve as the primary contact for assigned accounts, providing timely updates and responsive service.
- Coordinate inbound and outbound appointments with warehouse teams to meet customer requirements.
- Prepare and maintain accurate shipping, receiving, inventory, billing, and customer documentation.
- Produce receiving, OS&D, inventory, shipment-status, and customer-specific reports.
- Resolve routine operational and billing issues by partnering with warehouse, inventory, transportation, and administrative teams.
- 3 years of experience in customer service, account management, warehouse operations, logistics, transportation, or a related supply-chain environment.
- Working knowledge of warehouse operations, inventory, shipping/receiving, and transportation coordination.
- Experience using a WMS, Microsoft Office Suite, and customer reporting tools.
- Strong written and verbal communication, organization, and problem-solving abilities.
- High attention to detail and ability to manage multiple priorities accurately in a fast-paced setting.
- Associate’s or bachelor’s degree in Business, Supply Chain, Logistics, or a related field; equivalent experience considered.
- Experience supporting third-party logistics, distribution, or high-volume warehouse accounts.
- Experience with customer billing, discrepancy resolution, and OS&D reporting.
- Comfort using AI-enabled tools or automation to improve reporting, communication, and productivity.
- Flexibility to provide occasional after-hours support during critical operational situations.
Salary : $52,000 - $55,000