Inventory Operations Manager

Union is the venue operating system for America’s busiest bars and restaurants. We connect 1,500 venues with 5M consumers and leading beverage brands through real-time consumption data, processing $2B in annual transactions.

While competitors sell generic POS systems with a hospitality sticker slapped on, we built something different: technology that delivers 28% higher checks, 80% faster service, and next-gen experiences where venues thrive, guests become regulars, and brands connect with consumers on-premise in entirely new ways.

We’re looking for an Inventory Operations Manager who understands that our partners can’t run great hospitality without the right equipment in their hands. You’ll own the full lifecycle of Union’s hardware and inventory program—from inventory management and supplier negotiations to order fulfillment, tracking, and maintaining inventory levels. This role sits on our Operations leadership team and is essential to ensuring our venues have reliable, well-maintained hardware so they can focus on what they do best: serving their guests. If you’re detail-oriented, thrive on process improvement, and take pride in keeping things running smoothly behind the scenes, this is your role.

Own Hardware Inventory & Fulfillment

• Manage end-to-end hardware inventory across all SKUs, ensuring accurate counts, reorder triggers, and warehouse organization
• Process and fulfill hardware orders for new venue onboarding and ongoing support needs (replacements, upgrades, repairs)
• Track shipments and coordinate delivery timelines with venues and internal teams
• Maintain clear documentation of all inventory movements and hardware deployments
• Work directly with our Accounting, Onboarding, and Support teams to ensure an awesome customer experience

Manage Supply Chain & Vendor Relationships

• Build and maintain relationships with hardware suppliers and distributors
• Negotiate pricing, terms, and contracts to optimize costs without sacrificing quality
• Manage purchase orders, invoices, and vendor communications
• Monitor supplier performance and identify backup options to mitigate risk
• Stay ahead of lead times and proactively address potential supply disruptions

Be the Hardware Point of Contact

• Serve as the go-to resource for hardware questions from internal teams and venue partners
• Communicate proactively with Support, Onboarding, and Customer Success on inventory levels, lead times, and product changes
• Handle vendor escalations when supply issues or quality concerns arise
• Keep internal stakeholders informed on hardware timelines, backorders, and any changes that impact customer experience

Drive Operational Excellence

• Develop and refine processes for inventory management, order fulfillment, and hardware logistics
• Create SOPs that ensure consistency and accuracy across all hardware operations
• Track key metrics: order accuracy, fulfillment speed, inventory turnover, cost per unit
• Identify opportunities to reduce costs, improve efficiency, and streamline workflows

Keep Our Partners Equipped

• Maintain and update the parts website to ensure accurate product information and availability
• Collaborate with Support and Customer Success teams to resolve hardware-related issues quickly
• Partner with Product and Engineering on hardware specs, testing, and new product rollouts
• Ensure venues always have what they need to operate at full capacity
  

Must-Haves

• 3-5 years of experience in inventory management, supply chain, hardware operations, or inventory/supply logistics
• Strong organizational skills with exceptional attention to detail
• Experience with inventory management systems and order tracking tools
• Professionalism and clear communication—you’re representing Union to our partners and suppliers
• Comfortable being a cross-functional communicator—you’ll work closely with Support, Onboarding, Accounting, and Customer Success daily
• Problem-solving mindset: you anticipate issues and fix them before they become problems
• Comfortable working in-office at our Austin headquarters

Bonus Points

• Experience in hospitality tech, restaurant technology, or POS hardware
• Familiarity with warehouse management systems (WMS)
• Proven track record managing vendor relationships and negotiating contracts
• Background in procurement, inventory, or supply chain management
• Experience managing hardware programs at a growth-stage company
  

When you do this job well, a new venue in Nashville launches on time because their hardware arrived exactly when promised. A busy bar in Chicago never misses a beat because you ensured replacement equipment was already in stock. Our Operations team can focus on scaling because you’ve built reliable processes that just work. You’re the engine behind ensuring every Union venue has the tools they need to deliver incredible hospitality experiences—every shift, every night.