What are the responsibilities and job description for the Manager of Ticket Operations position at Union Omaha?
Reports to: Director of Ticketing
Direct reports: None (functional support to Ticket Sales Representatives)
Location: Omaha, NE — Morrison Stadium
Position Summary
The Manager of Ticket Operations is the operational backbone of Union Omaha's ticketing business. This role owns the ticketing system, builds manifests, manages inventory, processes orders, handles fulfillment, and delivers service to season-ticket members and group buyers. The Manager works closely with the Ticket Sales Representatives — supporting their deals operationally without managing them — and partners with the Manager of Data & Analytics on reporting hygiene and data accuracy.
Key Responsibilities
• Own day-to-day administration of the club's ticketing system (Ticketmaster, SeatGeek, or equivalent) — build events, configure pricing, manage holds, comps, and inventory.
• Process member, group, and single-game ticket orders accurately and on time.
• Serve as primary service contact for season-ticket member account questions, seat changes, account updates, and ticket forwarding/transfer support.
• Maintain seat manifests and reconcile inventory regularly to ensure clean reporting.
• Generate daily and weekly sales reports for the Director and the sales reps; partner with Data & Analytics on consistent data definitions and pacing reports.
• Coordinate game-day box office operations, will-call, and ticket resolution at Morrison Stadium.
• Support the Ticket Sales Reps with order entry, contract generation, payment processing, and post-sale onboarding so reps can stay focused on selling.
• Manage premium/hospitality fulfillment operations on match days.
• Document ticket operations processes and train new staff and interns on systems.
Qualifications
• Bachelor's degree preferred.
• 2 years of ticket operations experience in pro sports, college athletics, or live entertainment.
• Hands-on experience with Ticketmaster, SeatGeek, AXS, or comparable enterprise ticketing platforms.
• Strong attention to detail and ability to manage high transaction volume accurately.
• Customer service mindset.
Skills & Competencies
• Ticketing system administration
• Service orientation and member-facing communication
• Process discipline and accuracy
• Reporting and data hygiene
• Game-day operational composure
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.