Director of Social Services (61919)

Our Mission, Vision, & Model of Care

At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life.

We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member’s unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others.

We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity.

We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center.

JOB SUMMARY

The Director of Social Services provides strategic and operational oversight of Community Health Resource Coordination (CHRC) and the Center of Excellence (COE).

This position ensures the integration of social care, substance use disorder (SUD) treatment, and care coordination within Union’s team based, integrated care model to improve health outcomes, advance health equity, and address social drivers of health (SDOH).

The Director is responsible for regulatory compliance, grant management, quality performance, data reporting, cross-departmental integration, and community partnership leadership. This role ensures services are measurable, sustainable, and aligned with Union’s strategic priorities and whole-person care model.

SPECIFIC JOB DUTIES

Leadership & Supervision

1. Supervises and supports Community Health Resource Coordinators (Levels I–III), Social Workers and COE team members either directly or through designated leads/managers.
2. Provides strategic direction and operational oversight for:
   • Social Services / CHRC programming
   • Center of Excellence (COE) care coordination
3. Establishes clear performance expectations, monitors outcomes, and ensures accountability for program deliverables.
4. Promotes a trauma-informed and patient-centered culture across all programs.

Clinical & Program Integration

1. Ensures seamless integration of social services and COE programming within primary care, behavioral health, and care management workflows.
2. Collaborates with Medical, Behavioral Health, Quality, and Operations leadership to close care gaps and improve outcomes for patients with complex medical, behavioral, and social needs.
3. Develops and implements protocols, workflows, and referral pathways to ensure high reliability and effective care transitions.

Compliance, Reporting & Grants

1. Ensures compliance with:
   • COE standards and state regulations
   • HRSA/FQHC program requirements
   • UDS reporting standards
   • Grant and funding agency deliverables
2. Oversees grant reporting, participates in grant writing, and ensures timely submission of required programmatic and financial reports.
3. Monitors program fidelity, documentation standards, and audit readiness.
4. Analyzes, validates, and reports program data internally and externally to demonstrate impact and return on investment.

Data, Quality & Performance Improvement

1. Leads analysis of SDOH, substance use trends, health equity data, and social barriers impacting patient outcomes.
2. Develops dashboards and measurable goals for social services and COE performance.
3. Ensures services contribute to improved clinical quality measures, utilization outcomes, and value-based care performance.
4. Identifies emerging community needs and leads responsive program development.

Community & System Leadership

1. Represents Union as a decision-maker on community councils, collaboratives, and cross-sector coalitions.
2. Strengthens partnerships with:

• County agencies
• Behavioral health providers
• Recovery support
• Housing and social service agencies
• Managed care organizations

1. Builds and maintains strong relationships with funders to maximize sustainable resources.
2. Advances collective impact strategies in Lancaster and Lebanon communities.

Strategic Development

1. Develops and executes operational plan goals for social services aligned with organizational goals.
2. Evaluates program sustainability, staffing models, and expansion opportunities.

Organizational Responsibilities

1.  Participates in mandatory leadership meetings, all-staff meetings, and trainings.
2. Performs other work-related duties as assigned.

POSITION REQUIREMENTS

• Master’s degree in social work, Public Health, Healthcare Administration, or related field or equivalent education and experience.
• Minimum 2 years of leadership experience in social services, public health, behavioral health, or addiction services
• Experience with Center of Excellence (COE) models preferred
• Strong understanding of trauma-informed care and recovery-oriented systems of care
• Excellent written and verbal communication skills
• Advanced analytical skills with ability to interpret and present program performance data
• Ability to collaborate effectively within interdisciplinary teams

ESSENTIAL FUNCTIONS

In order to fulfill the requirements of this position, duties 1-25 are considered essential functions of the job. 

ORGANIZATIONAL INVOLVEMENT

This position is required to participate in mandatory all staff meetings, team meetings and trainings.