Sales Support Specialist

About Undercover Snacks

Undercover Snacks is a better-for-you, mission-driven snack company manufacturing out of our company-owned facility in East Hanover, NJ. Our products are sold in over 25,000 stores nationwide, and our Dark Chocolate Quinoa Crisps are one of the complimentary snacks on United Airlines. While we’ve grown exponentially in recent years, we believe we’re just getting started. Now we’re looking for someone who’s excited to help support and accelerate the next phase of our growth!

About the Role

We are seeking a detail oriented, highly organized Sales Support Specialist with at least two years of experience supporting sales teams either for a brand, broker, distributor or retailer. You’re an expert at navigating things like retailer and GDSN portals, setting up items, managing promotions and deductions and digging in to figure out how to get things done. This position will work cross functionally with finance, operations, marketing and logistics. It is a hands-on role, ideal for someone with a “do-whatever-it-takes” startup mindset who thrives in fast-paced environments. You’ll play a critical role in keeping our sales engine running smoothly and report directly to the CEO. We would prefer to find someone who can work full-time in person but will consider part-time, hybrid or remote for the right person with the right experience.

Key Responsibilities

·      Set up items and manage vendor onboarding and information maintenance in broker,

retailer & distributor systems

·      Manage GDSN, portals, New Item Forms, promos, deductions support and price

changes.

·      Track POs, pricing, contracts, and basic sales reports

·      Manage distributor inventory levels.

·      Record and manage Promotions and Deductions using 3^rd party software.

·      File distributor deduction disputes and manage resolution process.

·      Maintain and organize sales documentation, trackers, and internal records

·      Serve as a primary point of contact for distributor, retailer, and broker information

requests

·      Manage promotional and seasonal calendars.

·      Manage and update internet, ecommerce, and website product listings

·      Provide product details, technical specifications, and regulatory information to

customers and partners

·      Support internal process organization (organize image libraries, forms, trackers,

folders, systems)

·      Handle special projects in support of the CEO, sales, and marketing teams

Skills & Attributes

• Exceptionally organized, reliable, and detail-oriented self-starter who is able to get things done with minimal direction.
• Quick learner who can navigate and master GDSN, distributor and retailer portals.
• Strong ability to prioritize and manage multiple deadlines
• Resourceful and proactive — comfortable wearing many hats as the business evolves.
• Willing to roll up your sleeves and do whatever it takes to move things forward.
• Enjoys working in fast paced, startup environment with lots of quick pivots and fast learning required as the business grows.
• Excellent verbal and written communication skills
• Positive, upbeat, enthusiastic team-oriented attitude.

Qualifications

• 2–5 years of experience working for a brand, broker, retailer or distributor in a sales support or related role.
• Strong attention to detail and organizational skills.
• Experience with promotion and deduction management and item setup.
• Comfortable and experienced working with retailer portals, spreadsheets, and data entry
• Proficiency in Excel, Google Sheets, Outlook and PowerPoint
• Bachelor’s degree in a relevant field preferred
• Nimble, adaptable, and comfortable with change in a high-growth environment

What We Offer

• Competitive salary and paid time off
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Casual, friendly, fast-paced startup environment
• Opportunity to work closely with leadership and have a real impact on company growth
• Endless quantities of delicious, better-for-you chocolate snacks.