Customer Service Manager-LI

With our Company growth and expansion, we are actively seeking a dynamic and experienced Bench Long Island- Customer Service Manager to join our team. In this pivotal role, the individual will have the chance to lead and inspire our dedicated Customer Service teams, ensuring every customer interaction reflects our commitment to excellence.

This position will be responsible for traveling to our Long Island based stores.

As the Customer Service Manager, you will play a key role in cultivating strong, lasting relationships with our valued customers by delivering exceptional service and swift resolution of customer concerns. You will be the driving force behind a positive customer experience, overseeing a team of Customer Service Representatives and supporting their growth and development.

Key Responsibilities:

• Lead, mentor, and coordinate the Customer Service team to consistently deliver outstanding customer experiences

• Champion effective communication and engagement to achieve high levels of customer satisfaction

• Foster the continuous professional development of your team through coaching and skill-building initiatives

• Drive improvements in customer service processes and policies to enhance efficiency and client satisfaction

• Oversee accurate and timely processing of both internal and customer orders

• Collaborate cross-functionally with various departments at both corporate and store levels to ensure seamless operations

• Analyze departmental reports and key performance indicators to identify trends and opportunities for enhancement

• Perform other related duties as assigned, contributing to the overall success of the store

What We’re Looking For:

• High School Diploma or equivalent required

• Minimum of 4 years’ experience in a customer service role within a retail or customer-facing environment

• Detail-oriented with a strong commitment to service excellence

• Proven leadership skills with the ability to motivate, develop, and empower a team

• Excellent decision-making and problem-solving abilities

• A passion for continuous improvement and operational excellence

• Strong communication skills, comfortable interacting across all levels of the organization

• Proficient in English (speaking, reading, and writing)

• Energetic, self-motivated, and adaptable to a fast-paced, dynamic work environment

Why Join Us?
We believe in rewarding hard work and dedication with a competitive benefits package that includes:

• Medical, dental, and vision coverage

• 401(k) retirement savings plan

• Generous employee discounts including 50% off lunch and 25% off in-store shopping

• A supportive, team-oriented culture where your contributions truly matter

• Annual incentive bonuses

Ready to lead a team and make a meaningful impact?
Apply today to become a valued part of our family and help us deliver the exceptional customer experiences our community deserves!

Working Conditions:
This role involves active movement on hard surfaces and may require bending, reaching, lifting (up to 30 pounds), and other physical activities. You’ll often work in an indoor environment that includes exposure to machinery, temperature variations, and cleaning agents. Safety and attention to detail are paramount in this environment.