Practice Manager

Practice Manager

Location: Boone, North Carolina | Full-Time | Exempt

Why You’ll Love Working Here

As a Practice Manager, you’ll play a critical leadership role in overseeing the daily operations of a busy clinical practice while supporting high-quality, patient-centered care. This position partners closely with providers, clinical staff, and administrative teams to ensure operational efficiency, regulatory compliance, and an exceptional patient experience.

This role is ideal for a healthcare operations professional who thrives in a fast-paced environment, enjoys leading teams, and is passionate about improving workflows, patient satisfaction, and clinic performance within a mission-driven healthcare organization.

Compensation: Competitive and commensurate with education and experience; compensation is also based on the number of providers within the assigned jurisdiction.
Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; employee discounts; and additional benefits aligned with organizational policy.

What You’ll Do as a Practice Manager

Operational Leadership

• Oversee day-to-day clinic operations, ensuring compliance with organizational policies, procedures, and regulatory requirements.

• Streamline workflows to improve efficiency, productivity, and patient flow.

• Manage systems related to appointment scheduling, patient registration, and billing operations.

Staff Leadership & Development

• Recruit, train, supervise, and support administrative and support staff.

• Foster a positive, collaborative, and inclusive work environment.

• Conduct performance evaluations and provide ongoing coaching and feedback.

Financial Management

• Monitor clinic budgets, revenue, and expenses to support financial sustainability.

• Collaborate with finance and billing teams to ensure accurate, timely billing and collections.

• Identify opportunities for cost savings and revenue enhancement.

Patient Experience & Relations

• Promote exceptional patient experiences through strong communication and customer service standards.

• Address patient concerns or complaints promptly and professionally.

• Implement and monitor patient satisfaction initiatives.

Regulatory Compliance

• Stay current on healthcare regulations, accreditation standards, and industry best practices.

• Ensure clinic compliance with legal, regulatory, and organizational requirements.

• Partner with compliance and legal teams to resolve issues as needed.

Quality Improvement

• Implement and oversee quality assurance and performance improvement initiatives.

• Collaborate with providers and staff to enhance patient outcomes and care delivery.

Technology & Systems

• Evaluate, implement, and support technologies that improve clinic operations.

• Oversee effective use of electronic health records (EHR) and other practice management systems.

Communication & Collaboration

• Facilitate clear, effective communication among providers, staff, leadership, and external partners.

• Collaborate across departments to support clinic goals and organizational priorities.

Qualifications

Minimum Education

• Associate’s Degree in Healthcare Administration, Business Administration, or a related field required

• Bachelor’s Degree preferred

Experience

• Proven experience in clinic or healthcare operations management

• Prior leadership or supervisory experience in a healthcare setting strongly preferred

Licensure & Certifications

• Certification in healthcare management or a related field preferred

Knowledge, Skills & Abilities

• Demonstrated leadership and team-building skills

• Strong communication and interpersonal abilities

• Financial acumen, including budgeting and revenue management

• In-depth understanding of healthcare regulations and compliance standards

• Proficiency with healthcare management software and EHR systems

• Strong analytical, problem-solving, and strategic thinking skills

• Commitment to patient satisfaction, quality improvement, and inclusive workplace culture

Physical Requirements

• Ability to stand, walk, and move throughout the clinic environment

• Manual dexterity to operate office and computer equipment

• Visual acuity for reviewing detailed written and electronic documents

Work Environment

• Primarily office-based within a clinical setting

• Regular interaction with patients, providers, and staff

• Occasional evening or weekend hours may be required to support operational needs

About UNC Health Appalachian
UNC Health Appalachian, the leader for healthcare in the High Country, includes three hospitals, 13 medical practices, the Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. We are committed to promoting health, enhancing quality of life, and “making life better.”

About UNC Health
UNC Health is an affiliated entity of the University of North Carolina system, comprised of 14 hospitals, 18 campuses, and over 500 clinics. Our mission is to improve health and well-being while supporting the education of future healthcare professionals. For more information, visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other protected status. We are committed to a fair, respectful hiring process. For accommodations during the application process, please contact us.

Employment is contingent upon successful completion of a background check and drug screening.

For accommodations or additional information, contact recruitment@apprhs.org.