Service Operations Coordinator

Company Overview

With more than 100 years of steady growth, UMC is proud to offer an environment where continuous learning, collaboration, and innovation are part of everyday work. We empower team members through hands-on experience, supportive training, advanced technology, and creative problem-solving. Our people are knowledgeable, trusted, and committed to doing what’s right—for our clients, our teams, and our communities.

We recognize that our people are the foundation of our success. At UMC, we are intentional about fostering a culture where everyone feels welcomed, respected, and supported. We bring together talented individuals from across the region to form high-performing teams in design, engineering, project management, and business services.

Let UMC be the next step in your career—where your well-being, work-life balance, and growth matter.

Starting Hourly Wage: $31 - $40.12/hour; depending on experience

Location: Lynnwood, WA

Classification: Non-Exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview:

The Operations Coordinator coordinates the daily schedules of Service Technicians and serving as the primary point of contact for customer service inquiries.

Key Responsibilities:

• Respond to incoming calls, schedule appointments, provide updates, and address scheduling questions and concerns while delivering excellent customer service.
• Assign Service Technicians and prioritize service requests based on urgency and availability.
• Monitor and respond to daily emails; create work orders and purchase orders as needed.
• Maintain accurate records of service calls, work orders, and customer contact information within the company database.
• Coordinate daily operations including scheduling, dispatching, and tracking HVAC and Plumbing Service Technicians for installations, repairs, maintenance, project work, and service calls (urgent and non-urgent), as well as overhead and intercompany work orders.
• Order and track preventive maintenance materials for site deliveries (CFS).
• Manage lift equipment logistics including ordering, coordinating deliveries, processing cancellations, and negotiating with vendors; maintain positive supplier relationships.
• Collaborate with other departments (e.g., Account Specialists, SPG) to support job execution, optimize resource use, and strengthen communication.
• Demonstrate consistent attendance and punctuality.

Required Skills and Abilities:

• Strong verbal and written communication skills.
• Organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Attention to detail with a focus on accuracy and quality.
• Ability to interact professionally with customers, colleagues, and vendors.
• Flexibility in managing shifting priorities and willingness to take on new responsibilities.
• Ability to work independently with minimal supervision, as well as collaboratively in a team environment.
• Problem-solving skills in situations where established procedures may be limited.
• Proficiency in Microsoft Office (Word, Excel, Outlook) or the ability to learn new systems quickly.
• Familiarity with HVAC and Plumbing systems and terminology is helpful but not required.

Preferred Education and Experience:

• Minimum of 2 years of relevant experience and/or education/training.

Required Licensing and Other Certifications:

• Maintain a valid driver’s license and satisfactory driving record.
• Successful completion of a background check.

Job Type: Full-time

Pay: $31.00 - $40.12 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Ability to Commute:

• Lynnwood, WA 98036 (Required)

Ability to Relocate:

• Lynnwood, WA 98036: Relocate before starting work (Required)

Work Location: In person

Salary : $31 - $40