Sales Account Manager

We're looking for a mid‑level Sales Account Manager with strong packaging industry experience to manage and grow a portfolio of national, multi‑location customer accounts. This is a remote role with approximately 10% travel, focused on deepening existing customer relationships, expanding share of wallet, and delivering an exceptional customer experience.

This position is ideal for someone who thrives as a farmer-building trust, identifying growth opportunities within established accounts, and partnering cross‑functionally to deliver long‑term value.

• Serve as the primary point of contact for a book of national packaging accounts, managing ongoing relationships across multiple customer locations and stakeholders.
• Actively maintain and grow existing business through upselling, cross‑selling, renewals, and new product adoption.
• Develop a deep understanding of customer packaging needs, operational challenges, and business goals to provide tailored solutions.
• Serve as the customer advocate internally, partnering with operations, planning, customer service, and product teams to ensure consistent delivery and service.
• Manage day‑to‑day account activity, proactively resolving issues and ensuring customer satisfaction and retention.
• Build and maintain accurate customer‑driven forecasts and communicate demand expectations to internal teams.
• Support pricing discussions and contract renewals in partnership with leadership and pricing teams.
• Travel periodically (~10%) for customer meetings and relationship development.
  
  

• 5 years of direct experience in the packaging industry (manufacturing, distribution, or packaging solutions required).
• Experience managing national or multi‑location customer accounts; Fortune 500 exposure strongly preferred.
• Proven success growing revenue within existing accounts rather than pure new‑logo sales.
• Strong understanding of packaging products, pricing structures, production considerations, and delivery expectations.
• Ability to manage multiple stakeholders and drive alignment internally and externally.
• Excellent communication, relationship‑building, and problem‑solving skills.
• Comfortable working in a remote environment while supporting occasional travel.
  
  

• Established customer base with long‑term relationships already in place
• Strong internal support and cross‑functional collaboration
• Environmentally mission‑driven organization committed to sustainable packaging solutions and reducing environmental impact
• Opportunity to make a meaningful impact by helping customers adopt more responsible, forward‑thinking packaging practices
• Remote flexibility with limited travel
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.