Guest Services Coordinator

Ultimate Staffing is seeking a Guest Services Coordinator to join a client in Fort Worth. This is a full-time, direct hire position. The role is 100% onsite.

The Guest Services Coordinator will be responsible for delivering exceptional support to visiting executives, customers, and business partners. This role is responsible for managing high-end guest services, coordinating travel arrangements, and overseeing company fleet operations to ensure a seamless, premium experience that reflects Wistron's standards of excellence and professionalism.

Job Duties:

• Serve as the primary point of contact for visiting executives, VIPs, customers, and partners.
• Provide concierge-level service, ensuring a welcoming, professional, and efficient guest experience.
• Coordinate guest schedules, meeting logistics, and on-site hospitality services.
• Anticipate guest needs and proactively address issues to maintain a best-in-class experience.
• Maintain composure, discretion, and professionalism in all interactions.
• Represent Wistron with a polished, professional, and well-groomed appearance at all times.
  
  

• Arrange and manage flight bookings, hotel accommodations, and travel itineraries for guests and internal stakeholders.
• Coordinate ground transportation, including airport transfers and on-site transportation needs.
• Manage car rental reservations, including vehicle selection, timing, billing, and special requirements.
• Liaise with travel vendors and car rental partners to handle reservations, changes, and service issues.
• Ensure travel plans align with company policies while meeting time-sensitive and executive-level expectations.
• Communicate travel confirmations, changes, and logistics clearly and promptly.
  
  

• Coordinate scheduling and utilization of company vehicles for guest and business use.
• Track vehicle availability, assignments, and usage.
• Coordinate routine maintenance, inspections, and repairs to ensure vehicle safety and reliability.
• Maintain accurate fleet records, including usage logs, service schedules, and compliance documentation.
  
  

• Bachelor's degree or equivalent experience preferred.
• 3 years of experience in guest services, hospitality, executive support, or facilities coordination.
• Proven ability to deliver premium customer service or concierge-level support.
• Strong organizational skills with the ability to multitask and manage competing priorities.
• Exceptional attention to detail and follow-through.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and scheduling or travel management systems.
• Ability to engage professionally with executives, visitors, and cross-functional teams.
• Calm, composed demeanor in fast-paced or high-pressure environments.
• Consistently maintains a neat, professional appearance suitable for an executive corporate setting.
• Flexibility to support extended hours or urgent requests as business needs require.
  
  

• Experience supporting executive leadership or VIP guests.
• Familiarity with corporate travel booking platforms.
• Experience coordinating or managing company fleet operations.
• Strong service mindset with a solutions-oriented approach.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.