Customer Support Specialist

Are you tech-savvy with excellent communication skills and a passion for helping customers? Join a growing team that's transforming the irrigation and landscaping industry with cutting-edge technology.

Position Overview:
We are seeking a Customer Support Specialist to provide exceptional customer service and technical support for innovative irrigation systems. This role is ideal for someone who enjoys troubleshooting, problem-solving, and delivering a top-tier customer experience.

• Serve as the first point of contact for customer inquiries via phone, email, chat, and social media.
• Troubleshoot technical issues, diagnose problems, and guide customers through installation and setup.
• Maintain accurate records in CRM systems (Salesforce) and ensure timely follow-up.
• Collaborate with internal teams to resolve complex issues and escalate priority cases.
• Identify trends in customer feedback and recommend process improvements.
• Assist with training new team members and complete quarterly projects.
  
  

• High School Diploma or GED required.
• 2 years of experience in customer service or technical support.
• Strong technical aptitude; proficient in MS Office, Zoom, and CRM tools.
• Excellent phone etiquette, clear communication, and empathetic approach.
• Ability to multitask, prioritize, and manage time effectively.
• Preferred:
  • Bilingual (Spanish)
  • Experience in irrigation, landscaping, turf management, or related industries
  • DIY or hands-on skills (gardening, home projects)
    
    

• Pay: $22-$24/hr
• Schedule: Monday-Friday, 8am-5pm (occasional Saturday remote shift)
• Location: 100% in-office (Edina area) with occasional flexibility for remote work
• Type: Direct Hire
• Benefits: Full package including Medical, Dental, PTO, 401k
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.