Customer Service Rep

REQUIREMENTS

• Pleasant, positive, professional attitude
• Adept at building rapport with customers and have a customer-centric thought process
• Capacity to deal with frequently-changing priorities
• Temperament to handle stress effectively: remaining calm and focused in a hectic environment
• Ability to multi-task
• Excellent communication skills
• Outstanding follow-up and follow-through abilities
• Detail oriented
• Proficient in Microsoft Word, Excel, and Outlook.

DUTIES

Customer Service

• A passion for customer retention and pro-active execution of company's customer retention plan.
• Efficient and professional handling of customer calls for service orders or inquiries.
• Performing all work activities in accordance with company policies and procedures in order to achieve and maintain customer loyalty.
• Serve as a customer service leader within the company through a willingness to work cohesively with other departments and all individuals.
• Able to be On-Call during non-working office hours every 4 - 6 weeks for a full week
  
  

Dispatch

• Dispatch technicians and monitor their actual work hours.
• Provide administrative support to technicians and field management.
• Track service vehicles via Samsara
• Manage and follow through on unbilled work orders.
• Accurate and timely preparation of bid proposals.
• Accurate and timely resolve Customer Inquiries
  

Desired Skills and Experience

REQUIREMENTS
* Pleasant, positive, professional attitude
* Adept at building rapport with customers and have a customer-centric thought process
* Capacity to deal with frequently-changing priorities
* Temperament to handle stress effectively: remaining calm and focused in a hectic environment
* Ability to multi-task
* Excellent communication skills
* Outstanding follow-up and follow-through abilities
* Detail oriented
* Proficient in Microsoft Word, Excel, and Outlook.

DUTIES
Customer Service
* A passion for customer retention and pro-active execution of company's customer retention plan.
* Efficient and professional handling of customer calls for service orders or inquiries.
* Performing all work activities in accordance with company policies and procedures in order to achieve and maintain customer loyalty.
* Serve as a customer service leader within the company through a willingness to work cohesively with other departments and all individuals.
* Able to be On-Call during non-working office hours every 6-8 weeks for a full week

Dispatch
* Dispatch technicians and monitor their actual work hours.
* Provide administrative support to technicians and field management.
* Track service vehicles via Samsara
* Manage and follow through on unbilled work orders.
* Accurate and timely preparation of bid proposals.
* Accurate and timely resolve Customer Inquiries

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.