Customer Care Representative (Temp)

Location: Edina, MN (100% Onsite)
Pay: $25-28/hour
Type: Contract (Approx. 3 Months - ASAP Start, through late July / early August)
Schedule: Monday-Thursday 7:45am-5:00pm | Friday 7:45am-12:30pm

A well-established manufacturing and office furniture organization is seeking a Customer Care Representative / Customer Service Specialist to support existing B2B customers with replacement parts, order inquiries, shipping coordination, freight claims, and after‑sales support.

This is a fast‑paced, operational customer service role with no sales responsibilities. The ideal candidate has experience in customer support, account management, order processing, logistics coordination, and ERP/CRM systems within a manufacturing or distribution environment.

Customer Service & Account Support

• Handle inbound and outbound customer service calls (approx. 30-40 calls per week)
• Provide professional customer support via phone and heavy email correspondence
• Support customers with replacement parts, backorders, pricing, and delivery timelines
• Respond to customer inquiries within established response time guidelines
• Maintain high levels of professionalism and customer satisfaction

Order Processing & Systems Management

• Update and maintain customer account information in CRM systems (Salesforce preferred)
• Process parts orders, customer adjustments, warranty claims, and debit memos in ERP systems (Epicor preferred)
• Generate customer quotes and pricing estimates
• Look up part numbers, availability, lead times, and shipping details
• Compute pricing, discounts, commissions, proportions, and shipping charges

Logistics, Shipping & Issue Resolution

• Coordinate deliveries, shipments, and freight logistics
• Investigate and resolve freight damage claims, shipping errors, and delays
• Initiate and manage Return Material Authorizations (RMAs)
• Track missing or delayed shipments and follow up with internal teams
• Act as a liaison between customers, sales, production, warehouse, and logistics teams

Cross‑Functional & Operational Support

• Update purchase order changes after order entry
• Assist with audits and compliance documentation
• Support product research and after‑sales service needs
• Handle product recalls or quality-related customer communications as required
• Contribute to continuous improvement of customer service processes
  
  

• 2-4 years of experience in Customer Service, Customer Support, Account Management, or Client Services
• Experience supporting customers in a manufacturing, distribution, logistics, or supply chain environment
• Strong attention to detail and ability to manage multiple priorities
• Ability to perform basic math calculations (discounts, commissions, proportions)
• Experience working with CRM systems (Salesforce strongly preferred)
• Experience working with ERP or manufacturing systems (Epicor preferred)
• Proficiency in Microsoft Excel, Word, and Outlook
• Strong written and verbal communication skills
• Ability to thrive in a fast‑paced, high‑volume customer service environment
  
  

• Medical coverage with pharmacy benefits and virtual care
• Dental and vision insurance
• Hospital indemnity, accident, and critical illness coverage
• Life insurance and short‑term disability (eligibility based on hours worked)
• Earned safe and sick time
• Employee discount programs for retail, travel, and entertainment
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.