Client Services & Travel Coordinator

Location: 100% onsite
Schedule: Monday-Friday, 9:00 AM - 5:30 PM
Pay Range: $20-$21/hour
Employment Type: Full-time, Permanent

We are seeking a Client Services & Travel Coordinator to deliver exceptional customer support and travel coordination services. This role is ideal for individuals passionate about customer experience, problem-solving, and travel logistics. You will handle inbound calls, assist with booking arrangements, and ensure compliance with international travel requirements.

• Manage high-volume inbound calls (30-50 per day) and respond to customer inquiries via phone and email.
• Provide travel coordination support, including booking assistance and itinerary updates.
• Advise clients on international travel requirements such as passports, visas, and documentation.
• Assist customers with document uploads and troubleshoot technical issues related to travel processes.
• Maintain professional communication, demonstrate empathy, and resolve escalated concerns effectively.
• Stay informed on global travel regulations, using resources like government websites and news updates.
• Utilize multiple systems to process requests, identify trends, and ensure data accuracy.
  
  

• 1 year of customer service experience (retail, hospitality, call center, or similar).
• Strong problem-solving skills and ability to work independently.
• Excellent verbal and written communication, active listening, and conflict resolution skills.
• Comfortable navigating multiple software platforms and troubleshooting technical issues.
• High level of patience, adaptability, and attention to detail.
• Bonus: Experience in senior living, retirement communities, or front desk reception.
  
  

• Competitive hourly pay with career growth opportunities in travel operations, account management, and destination planning.
• Collaborative, fast-paced work environment with ongoing training and development.
• Opportunities for travel perks, industry education, and professional advancement.
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.