What are the responsibilities and job description for the Client Services Coordinator position at Robert Half?
This position will act as the key liaison between our client's residential and commercial clients and the service department, ensuring seamless communication and exceptional service delivery. Ideal candidate thrives in a dynamic environment, excels at managing schedules, and takes pride in maintaining accurate records while providing top-notch client support.Responsibilities:• Coordinate and confirm service appointments with both residential and commercial clients, addressing rescheduling needs as required.• Maintain accurate client records, including service histories and invoices, using the designated CRM system.• Monitor service completion and ensure all work orders and client information are properly documented and organized.• Collaborate with the service team to relay client requests and ensure timely responses.• Assist with managing accounts receivable for clients with overdue balances.• Identify opportunities for process improvement in scheduling and client communication workflows.• Professionally handle incoming calls and promptly respond to client inquiries.• Draft and distribute newsletters, industry updates, and other client communications to keep clients informed.• Perform additional administrative tasks and support service coordination as needed.
Salary : $50,000 - $60,000