Benefits Specialist

The Benefits Specialist is responsible for the day-to-day administration of employee benefits programs and serves as the primary point of contact for employees, vendors, and third-party administrators. This role ensures compliance with all applicable regulations, supports open enrollment activities, resolves benefits-related issues, and provides exceptional customer service to employees.

Position Responsibilities:

*Administer employee benefits programs, including medical, dental, vision, COBRA, life insurance, disability, and 401(k).

*Serve as the primary contact for employee, carrier, and third-party administrator inquiries related to benefits.

*Ensure compliance with federal and state regulations, including COBRA, ERISA, ACA, FMLA, and ADA.

*Conduct audits related to benefits and benefits data to ensure accuracy and compliance.

*Troubleshoot and resolve issues related to benefit plans, eligibility, enrollment, and systems; collaborate with internal departments such as Payroll, HR, and IT to resolve discrepancies.

*Assist in coordinating annual open enrollment and employee benefits education meetings.

*Support the configuration and maintenance of benefits plans and enrollment modules (new hire, life events, open enrollment) within ADP.

*Administer benefit changes including enrollments, life events, terminations, COBRA, beneficiaries, disability, accident and death claims, QMCSOs, and compliance testing.

*Assist in the development and distribution of benefits communication materials.

*Create and maintain user guides and process documentation for benefits-related tasks and procedures.

*Provide timely, accurate, and professional customer service to all benefit-related inquiries.

*Perform general administrative duties such as invoice processing, correspondence, and ad-hoc report generation within ADP.

*Review payroll registers and payroll summaries to verify benefit deductions and resolve discrepancies.

Qualifications:

*Minimum of 2 years of experience in benefits administration with demonstrated knowledge of regulatory and compliance requirements.

*Minimum of 2 years of experience managing multistate leave programs, including FMLA, Military Leave, Short-Term Disability (STD), Long-Term Disability (LTD), Personal Leave of Absence (PLOA), and related processes (requests, approvals, tracking, coordination, and benefits billing).

*Strong proficiency in Microsoft Excel, Word, Gmail and the Google Workplace.

*Experience working with HRIS and payroll systems; ADP Workforce Now (WFN) experience preferred.

*Proficient in Microsoft Excel.

*Results-driven with strong analytical, troubleshooting, and problem-solving skills.

*Exceptional attention to detail and accuracy.

*Ability to handle confidential information with discretion.

*Flexible and able to reprioritize quickly in a dynamic environment.

*Ability to work effectively both independently and as part of a collaborative team.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.