What are the responsibilities and job description for the Moving Help Specialist position at uhaul?
Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America Job Description U-Haul is looking for an organized, friendly, and motivated call center representative who can work out of our Phoenix office or remote! This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services via phone, chat, and email. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. SHIFT SCHEDULE: Days Vary: Monday through Sunday Hours Vary: 6:00 a.m. - 4:00 p.m. Initial training hours: Monday-Friday 7:30am–4pm for four weeks. Holidays Compensation: $15.00/Hr Customer Support Specialist Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through phone calls, chats, and emails. Acknowledging and resolving customer complaints. Processing, rebooking, and modifying orders. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues and supervisors as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Customer Support Specialist Requirements: High school diploma or GED. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. Perks of joining the U-Haul fleet: Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. Here are just some of the programs U-Haul has available: Full Medical coverage New indoor fitness gym Onsite medical clinic for you and your family Career stability Opportunities for advancement Valuable on-the-job training Prescription plans Dental & Vision Plans Business and travel insurance YouMatter Employee Assistance Program Paid holidays, vacation, and sick days Employee Stock Ownership Plan (ESOP) 401(k) Savings Plan Life insurance Critical Illness/Group Accident 24-hour physician available for kids Subsidized gym/ membership MetLaw Legal program MetLife auto and home insurance Discounts on cell phone plans, hotels, and more LifeLock identity Theft Tuition reimbursement program Free online courses for personal and professional development at U-Haul University Savvy consumer wellness programs- from health care tips to financial wellness U-Haul federal credit union U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis. Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
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