What are the responsibilities and job description for the Moving Help Specialist position at U-Haul?
Position Overview
Moving Help, a wholly owned subsidiary of U-Haul International is looking for enthusiastic, self-motivated individuals who have excellent written and oral communication skills with a customer service and sales background that can function in a fast-paced setting. The Moving Help Specialist will be critical in managing email, live chat and phone communications from Moving Helpers. The successful applicant has strong analytical and problem-solving skills, the ability to multi task, and possesses strong organizational skills. Attention to detail is critical and an eagerness to learn is key. Must be able to respond appropriately and resolve problems and issues as they arise, as well as efficiently manage multiple support issues simultaneously.
Primary Responsibilities
Moving Help, a wholly owned subsidiary of U-Haul International is looking for enthusiastic, self-motivated individuals who have excellent written and oral communication skills with a customer service and sales background that can function in a fast-paced setting. The Moving Help Specialist will be critical in managing email, live chat and phone communications from Moving Helpers. The successful applicant has strong analytical and problem-solving skills, the ability to multi task, and possesses strong organizational skills. Attention to detail is critical and an eagerness to learn is key. Must be able to respond appropriately and resolve problems and issues as they arise, as well as efficiently manage multiple support issues simultaneously.
Primary Responsibilities
- Become educated in Moving Help programs and other U-Haul operations.
- Respond to Moving Helper inquiries through phone, email, and text in a timely manner.
- Assist Moving Help personnel with projects and material support
- Update electronic files and other resources.
- Perform routine quality assurance checks to support Moving Help and U-Haul operations.
- Contribute in a positive, enthusiastic and overall helpful manner.
- Be inquisitive and achieve regular steps of personal and professional growth.
- Must have a commitment to quality customer service
- Possess courteous and professional phone skills
- Positive and professional demeanor
- Be able to work independently
- Excellent verbal and written communication skills
- Ability to effectively handle multiple tasks in a fast paced environment
- Availability from Thursday-Monday (Tues/Wed off), 9:30am-6:00pm Arizona Time.
- Full Medical coverage
- Prescription plans
- Dental & Vision Plans
- New indoor fitness gym
- Gym Reimbursement Program
- Registered Dietitian Program
- Weight Watchers
- Onsite medical clinic for you and your family
- Career stability
- Opportunities for advancement
- Valuable on-the-job training
- Tuition reimbursement program
- Free online courses for personal and professional development at U-Haul University®
- Business and travel insurance
- You Matter Employee Assistance Program
- Paid holidays, vacation, and sick days
- Employee Stock Ownership Plan (ESOP)
- 401(k) Savings Plan
- Life insurance
- Critical Illness/Group Accident
- 24-hour physician available for kids
- Subsidized gym/ membership
- MetLaw Legal program
- MetLife auto and home insurance
- Mindset App Program
- Discounts on cell phone plans, hotels, and more
- LifeLock identity Theft
- Savvy consumer wellness programs- from health care tips to financial wellness
- Dave Ramsey’s SmartDollar Program
- U-Haul federal credit union
- Wellness Program
