Moving Help Team Leader

Position Overview

Join our team at Moving Help and play a key role in shaping the future of our Customer Service operations! We’re looking for a passionate, proactive leader who excels in fast-paced environments, solves real-time challenges, and collaborates across teams to drive continuous improvement. If you love turning problems into opportunities, this is the role for you.

Key Responsibilities

• Lead and support a team of agents as they assist customers via phone, chat, and email.
• Guide agents in troubleshooting and determining the best outcomes for customers.
• Promote a culture of continuous improvement, innovation, and collaboration.
• Report, document, and escalate bugs, issues, and concerns to management in a timely manner.
• Handle inbound and outbound customer service calls, including disputes and escalated concerns.
  
  

Qualifications

• Strong ability to guide and support a team in real time across phone, chat, and email channels.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse customers.
• Ability to thrive in a fast-paced environment and remain steady in high-pressure situations.
• A proactive mindset with a passion for identifying solutions and driving improvements.
• Previous customer service or operational support experience preferred.
  
  

Preferred Qualifications

• 2 years of customer service experience
• Experience with inbound/outbound calls
• Experience responding to and sending customer emails
• Chat support experience
• Proficiency with Excel and Word