Branch Manager- Ben White

Job Summary

As a member of UFCU’s Retail Leadership Team, and working under the supervision of the Senior Retail Manager, the Branch Manager (BM) will lead the team to grow relationships and provide exceptional service to credit union members. The Branch Manager performs the overall administrative supervision of all branch office activities including: coordinating and directing daily operations, and directing personnel activities to assure convenient and efficient operation of the staff and branch within the framework of federal and state laws, NCUA regulation and UFCU policies and procedures.

About UFCU

As Austin’s largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members.  Our mission at UFCU is simple: to provide for the well-being of our Members. We’re proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals. 

Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members.  We offer an environment where people care about each other – like family.  If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.

Essential Functions

Knowledge/Skills/Abilities

• Expert knowledge of current local, state and federal regulations required
• Demonstrated excellence in providing superb customer service required
• Success in leading teams
• Proficiency with data processing/computer application skills in Microsoft Office including Word and Excel required
• Strong communication skills (written, verbal, and listening) required

Competencies

• Leading & Developing Self
• Leading & Developing Others
• Organizational Impact

Experience

Minimum Requirements

• High school diploma or equivalent required.
• Minimum two (2) years of financial services or retail experience.
• Minimum two (2) years of general management experience.
• Minimum three (3) years with demonstrated success selling products within a retail banking environment or financial services industry
• Must be bondable

Preferred Requirements

• Bachelor’s degree in related field preferred

Things You Need to Know Before You Apply

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
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• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• The employee is frequently required to stand and walk.
• Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information.
• The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• Contact center position, requiring appropriate appearance in accordance to HR
• Frequent computer use at a workstation up to two hours at a time.
• The noise level in the work environment is usually moderate.