Associate Fraud Mitigation Specialist - Temporary

Associate Fraud Mitigation Specialist

Job Summary

This position’s primary focus includes fraud trend analysis, research of high risk transactions, and assisting Members and UFCU staff with fraud-related issues. This employee may also work with law enforcement, other financial institutions, and third-party vendors to identify possible common points of compromise and take appropriate mitigation actions. 

About UFCU

As Austin’s largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members.  Our mission at UFCU is simple: to provide for the well-being of our Members. We’re proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals. 

Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members.  We offer an environment where people care about each other – like family.  If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.

Essential Functions

• Assist Members and UFCU staff with resolving identity theft, fraudulent and/or suspected fraudulent account and card activity
• Assist local, state, and federal law enforcement agencies
• Investigate incoming fraud claims
• Assess newly opened accounts for risk
• Assess credit card cash advances and payments for risk
• Assist with tracking and documenting fraud savings, losses, and trends
• Review and act upon alerts generated from internal reports and third-party fraud mitigation tools
• Research high-risk transactions (wires, debit and credit card, etc) and proactively reach out to Members to validate activity
• Research suspicious deposit items and take action as appropriate
• Review suspicious loan/credit card applications and provide findings to Lending Team
• Respond to emails and service requests from UFCU employees and third-party vendors
• Analyze data-sets for patterns to optimize balance of member experience and fraud mitigation
• Create/update card transaction rule-sets that optimize balance of member experience and fraud mitigation
• Recommend updates to existing fraud policies or rules and/or new fraud policies or rules
• Educate staff on fraud-related functionality and topics
• Represent Asset Protection in cross-functional meetings
• Assist and back-up other team members with their duties and responsibilities as needed

Knowledge/Skills/Abilities

• Ability to identify detailed information, cross-reference data, and take action accordingly
• Effective written and verbal communication and presentation skills
• Strong working knowledge of Microsoft Office products
• Well-developed analytical skills
• Strong attention to detail and a high level of accuracy
• Ability to handle multiple demands, shifting priorities, and rapid changes and adapting responses and tactics to fit fluid circumstances
• Strong organizational skills with a keen ability to prioritize and multi-task while adhering to and meeting deadlines
• Ability to handle situations with diplomacy, professionalism, and the highest level of confidentiality

Competencies

• Leadership
• Building Partnerships
• Communication
• Adaptability
• Emotional Intelligence
• Focus on Results
• Member Advocacy

Experience

Minimum Requirements

• Minimum 1 year of Credit Union or similar experience
• Must be meeting all expectations of current role
• Demonstrated experience with Episys and Engage
• Basic understanding of financial services industry and fraud
• High School Diploma or equivalent

Preferred Requirements

• Prior experience with fraud identification, investigation, and mitigation in the financial services industry
• Certification in interviewing and interrogation (Reid Technique)
• CFE, CFCI, or other relevant certification
• Bachelor’s Degree
• Bilingual (English, Spanish)

Things You Need to Know Before You Apply

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle or feel; reach with hands and arms; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus
• The employee will make extensive use of the telephone/digital communications requiring the ability to effectively and accurately explain complex information

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, more than 40 hours a week, and does require evening/weekend hours
• Frequent computer use at a workstation up to two hours at a time
• The noise level in the work environment is usually moderate

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