What are the responsibilities and job description for the Patient Services Representative 3 position at UC Davis Center for Precision Medicine and Data Sciences?
High School/GED equivalent or related work experience
Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Ability to accomplish a variety of concurrent assignments effectively and efficiently, demonstrating the ability to organize, prioritize, and complete assignments in a designated time frame
Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines
Problem-solving skills to independently define a problem, identify the resources available to help solve the problem, create viable solutions, and take the necessary action to implement problem resolution and ensure prompt and satisfactory resolution
Decision-making skills to independently exercise delegated authority to take action and to appropriately seek assistance from others when the limits of delegated authority have been reached
Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset
Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e., scheduling, template maintenance, maintenance of demographic and insurance information)
Typing skills sufficient to use a computer keyboard for timely and accurate input and production
Writing skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise, and easy to understand
Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance the cash box, and prepare deposits
Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions
Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable
Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA
In-depth knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county-funded coverage, and workers’ compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients
Knowledge of ICD-10, CPT, and HCPCS coding guidelines sufficient to accurately identify services performed, including diagnoses, procedures, and supplies
Knowledge and experience of practices and protocols related to medical office procedures, (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Salary.com Estimation for Patient Services Representative 3 in Sacramento, CA
$46,967 to $62,123
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