What are the responsibilities and job description for the Ambulatory Care Administration Supervisor 1 position at UC Davis Center for Precision Medicine and Data Sciences?

Bachelor's Degree in related area and/or equivalent experience/training.
2-3 years of experience in medical front office administration.
2-3 years of experience in Referrals/Authorizations.
Demonstrated ability to work independently with little direction.
Demonstrated decision-making skills that reflect the ability to supervise a specified unit of workers.
Must be able to represent assigned unit serving as subject matter expert and resource person for the staff.
Problem solving skills to independently define issues create viable solutions and exercise delegated authority to take action for prompt and satisfactory resolution.
Ability to seek appropriate assistance from others when limit of delegated authority has been reached.
Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
Ability to project and attitude of professionalism and service orientation and be able to instill this attitude in staff.
Ability to communicate effectively (both orally and in writing) with all levels of staff, patients and providers.
Skills to interview applicants utilizing effective screening techniques.
Knowledge of standard hiring protocols.
Ability to objectively and constructively evaluate employee performances relating to specific job description, standards of performance and goals.
Ability to train, supervise, offer conflict resolution.
Administer disciplinary action; initiate and follow through with corrective action up to and including dismissal.
Ability to understand human motivation and needs and encourage employee development and initiative.
Organizational skills to prioritize, coordinate, and direct a variety of concurrent assignments in an effective and efficient manner.
Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines.
Ability to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).
Administrative skills to oversee daily office operations; participate in development of policies, procedures and systems; handle facility, equipment and supply needs.
Typing skills sufficient to use computer keyboard for timely and accurate input and production.
Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits.
Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and workers' compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
Knowledge of ICD-9, CPT and HCPCS coding sufficient to identify services performed, including diagnoses, procedures, and supplies.

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Ambulatory Care Administration Supervisor 1

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