Repair Technician

Job Overview

We are seeking a skilled and detail-oriented Repair Technician to join our maintenance team. The ideal candidate will be responsible for diagnosing, repairing, and maintaining a variety of phones and home electronics. This role offers an opportunity to work in a dynamic environment where technical expertise and problem-solving skills are highly valued. The Repair Technician plays a crucial part in minimizing downtime and supporting the overall efficiency of our operations.

Core Technical Responsibilities

• Diagnose issues with smartphones, tablets, laptops, game consoles, and other consumer electronics
• Perform component-level repairs (screens, batteries, charging ports, cameras, speakers, etc.)
• Execute advanced repairs when trained (water damage treatment if applicable, data recovery)
• Use proper tools, ESD precautions, and manufacturer-aligned repair procedures
• Run pre-repair and post-repair device testing to verify functionality
• Maintain detailed repair notes and documentation in POS/repair management system
• Ensure parts are properly installed and devices are reassembled to original standard
• Keep repair turnaround times efficient and meet store performance metrics

Customer Service & Communication

• Greet customers and perform intake assessments
• Clearly explain diagnostics, repair options, pricing, warranty terms, and timelines
• Provide honest expectations and professional guidance
• Update customers on repair status when needed
• Deliver devices back to customers and review completed work and warranty coverage

Quality & Compliance

• Follow company quality standards and repair best practices
• Uphold warranty and insurance partner guidelines (Asurion, Samsung, Google, Apple partnerships if applicable)
• Protect customer data and privacy
• Ensure accurate part usage, inventory logging, and accountability

Store Operations

• Assist with inventory management: receiving, organizing, counting parts, returning defective items
• Help maintain a clean, organized, and safe work environment and workbench
• Support front-of-store operations when needed (checkout, phone calls, scheduling)
• Contribute to sales of accessories, protection plans, and services when appropriate
• Participate in training, certifications, and ongoing skill development

Team & Professionalism

• Work collaboratively with team members and leadership
• Maintain punctuality, reliability, and professionalism
• Represent the brand positively with strong ethics and customer care
• Perform component-level repairs (screens, batteries, charging ports, cameras, speakers, etc.)

Skills.

• Strong problem-solving skills with the ability to analyze complex issues efficiently.
• Excellent attention to detail and organizational skills to maintain accurate records.
• Ability to work independently or as part of a team in a fast-paced environment.
• Good communication skills for effective collaboration with colleagues and supervisors.
• Physical ability to perform manual tasks, including lifting heavy objects and working in confined spaces when necessary. This position offers a rewarding opportunity for individuals passionate about technical repair work who thrive on solving challenging problems while contributing to the smooth operation of our facilities.

Pay: $ $23.00 per hour

Expected hours: 20.0 – 30.0 per week

Experience:

• Software troubleshooting: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Ability to Commute:

• Carlsbad, CA Required)

Work Location: In person

Salary : $23