What are the responsibilities and job description for the Repair Technician — Cell Phone, Tablet, Computer (In-Store & Remote-Driving) position at uBreakiFix?
Job title
Repair Technician — Cell Phone, Tablet, Computer (In-Store & Remote-Driving)
Intro
UBREAKIFIX by Asurion — Samsung and Google's certified repair partner — is expanding across the Austin Metro. We're hiring reliable, skilled repair technicians who bring a great attitude and want to grow into leadership.
This is a customer-first role. Technicians spend at least 50% of their time at the front of house: greeting customers, answering calls, converting leads, and offering our protection plan on every transaction. Repairs start with phones and tablets plus protection plans. Mac and PC work is earned after 6-9 months of strong performance.
Compensation
Entry Technician (Phones & Tablets): $15–$17/hr after 4-week training and certification
Senior Technician (Phones, Tablets, Mac & PC): $17–$18/hr, eligible after 6-9 months of demonstrated performance
Remote Technician: Starts at $16/hr with a quick path to $18/hr for above-average performers
What you'll do
The essentials below are the core of the job, though the role includes additional duties as needed to keep the store running well.
Front of House (minimum 50% of your time)
Greet every customer warmly and make the store feel welcoming the moment they walk in.
Answer phone calls professionally, capture every lead, and follow up to convert quotes into repairs.
Proactively call and update customers on repair status. No customer should wonder where their device is.
Offer our protection plan smartly and gently on every single transaction. Make it part of the conversation, not a pitch.
Write clear, thorough notations in the POS on every ticket so any teammate can pick up where you left off.
Repairs
Diagnose, troubleshoot, and repair phones and tablets in-store or on-site. Mac and PC repairs are added to your scope after 6-9 months of demonstrated performance.
Explain repairs in plain language and clearly present protection plan coverage and benefits so customers can make informed choices.
Ensure all repairs meet uBreakiFix quality standards; track devices and maintain accurate POS records.
Store Operations
Keep the store clean, organized, and visually sharp at all times. The store's appearance reflects the quality of our work.
Own inventory accuracy: receive parts, count stock, flag discrepancies, and keep the back of house tidy.
Maintain a professional, friendly presence in-store and in customers' homes.
Basic Qualifications
Outstanding customer service skills and genuine comfort talking with people
High integrity, honesty, and loyalty
Strong phone presence and willingness to make outbound calls every shift
Excellent technical, problem solving, and analytical skills
Exceptional organizational skills and attention to detail in written notes
Strong written and oral communication skills
Work well in a team
Ability to work flexible hours and locations, including weekends and holidays
High school diploma or GED
Valid driver's license
Bonus Qualifications
A Certification
Apple Certified Macintosh Technician (ACMT)
Experience repairing electronics, smartphones, PC/MACs, and game consoles
Technical degree or certification in Electronics or Consumer Electronics
Previous experience working at retail electronics store
Previous customer service experience
EEO
UBREAKIFIX by Asurion is an equal opportunity employer M/F/D/V.
Pay: $15.00 - $18.00 per hour
Work Location: In person
Benefits:
Job Training, Employee DiscountsSalary : $15 - $18