What are the responsibilities and job description for the Customer Experience & Tech Specialist (Samsung/Google) - We Will Train position at uBreakiFix?
Date posted: June 1, 2026
Pay: $15.00 - $18.00 per hour
Job description:
Location: Austin, TX (Cedar Park / Domain / Round Rock)
You will be required to maintain flexibility regarding training and work location, as you may be assigned to any of our three store locations based on business needs. Your final store assignment will be determined upon completion of the training period.
Base Pay: $15.00 - $18.00/hr
Extra Commission Potential: $250–$1,000 /month (uncapped) — earned by recommending and enrolling customers in appropriate solutions
Total Earning Potential: $40K–$50K/yr
Bilingual (English/Spanish) a plus
The Role:
We’re the Official Repair Service Partner for Samsung, Google, Verizon, AT&T, Dell and Asurion. We’re hiring skilled, service-focused technicians to be the “Face of the House.” You’ll diagnose and repair devices, and you are required to offer and enroll customers in protection plans and recommend accessories when appropriate. Prior repair experience helpful but not required — we provide full training and certification.
Why You’ll Like This Job:
Earn for results: Transparent commission for recommending and enrolling customers in protection plans and other solutions.
Career growth: Official Samsung and Google certifications to add to your résumé.
Real skills: Hands-on training in device repair and diagnostics.
What You’ll Do:
Consult (80%): Greet customers, listen, diagnose issues, recommend the right repair, accessory, or protection plan, and complete enrollment when the customer chooses protection.
Repair (20%): Learn to fix screens, batteries, and components on current devices.
Own it: Keep the front desk organized, customers informed, and records accurate.
Who We’re Looking For:
Customer-first: You calm frustrated customers and explain options clearly.
Reliable recommender: You consistently offer protection plans and present them as part of a complete solution.
Quality-focused: You take pride in accurate, careful work and clean documentation.
Team player: You support coworkers and contribute to a positive shop environment.
Requirements:
Must be comfortable offering and enrolling customers in protection plans as part of the role.
Grit: Customer service can be demanding; you stay calm under pressure.
Tech literacy: Comfortable with smartphones or able to learn quickly.
Availability: Day shifts and weekends as required. 5-day workweek.
Bilingual (English/Spanish) preferred but not required.
Job Type: Full-time
Benefits:
On-the-job training Work Location: In person
Pay: $15.00 - $18.00 per hour
Work Location: In person
Benefits:
Job Training, Employee DiscountsSalary : $40,000 - $50,000